• Operational oversight over Information Technology departments of up to 100 personnel and 5 managers; directly overseeing up to 30 staff responsible for strategic planning and engagement, as well as asset management and accessible media services.• IT budget officer in charge of an operational budget of $11 to $14 million, successfully meeting goals for the past 3 years even as licensing, new software and increases in staff compensation have risen year over year. Negotiator and vendor manager, establishing partnerships with Microsoft, Salesforce, VMWare, and Google.• Key leader in establishing Salesforce at East Bay as IT’s enterprise solution for student success, aggregating information into a portal for prospective and current students. The effort includes data and process engineering, including integrations with PeopleSoft. Active role in guidance, engagement, data analysis and IT staff mentorship. Now in its 5th year, the program seeks to expand in areas such as degree pathways, advising and student life.• Serving in key CSU committees such as future technologies, which collaborated on proposals for generative AI and ChatGPT adoption, as well as password-less authentication solutions; establishing an eSports program; enforcing stands for accessible technology; as well as creating a 23-campus working group on business engagement.• Technology committee lead for a grant-based initiative to improve student transfers, tasked to implement better data integration and degree articulation between East Bay, Chabot and Las Positas community colleges.• Member of the East Bay committee to implement a new College of Health, partnering with administrators, deans and program chairs to develop, among others, a methodology and technology interface for data management and transition.

• As overall IT program director and campus executive partner, delivered solutions to academic departments, introducing Slack and upgrading technology in classrooms and labs, installing social media tools for Advancement, as well as upgrading legacy applications in Accessibility Services and Student Health Services.• Salesforce evangelist, engaging Academic Affairs and Student Affairs to help adoption, providing consultation to encourage the use of marketing journeys and KPI measurement, resulting in a solution that received 4 awards at annual CSU Tech Conference in 2 years and 1 award at Salesforce’s Higher Ed Summit.• Served as the IT member of the university committee on equity and diversity, with a focus on establishing gender-neutral restrooms on campus and addressing pronoun and preferred name data fields in PeopleSoft, Google and other identity systems.• Key leader in East Bay’s handling of the COVID lockdown, transforming to a fully online campus within weeks, offering work-from-home solutions to staff, upgrading classrooms to enable remote learning with Zoom, facilitating data management of immunization records, as well as managing the Higher Education Emergency Relief Fund from the federal government.• Co-developed and currently directing a new IT department consisting of user engagement and support staff centralized in IT but assigned directly to the colleges and departments, creating a more responsive, localized team. Activities include interacting with deans, including participation in the Academic Senate IT Advisory Committee. This elevated IT as true partners on campus.• Co-developed and currently directing an IT team that continually promotes team building and an initiative based, collaborative culture with an emphasis on empathy. Activities include town halls, social gatherings, and vendor presentations. One activity of note was a series dubbed “Know Me,” where staff created videos to share their background and thoughts around diversity.

• Managed up to 15 systems and network engineers, as well as data center operators, fostering employee growth and updating technical skillsets from legacy client-server technologies to cloud-based ecosystems.• Decision maker, architect and program manager in moving servers and desktops to the VMWare platform, culminating in the virtualization of over 90 percent of the data center; negotiated the first comprehensive cloud ELA in the whole CSU system, resulting in a net cost savings of $60 thousand a year in licenses and hardware maintenance. • Served in several committees as the East Bay representative at the CSU level, including the task force for the Palo Alto Networks migration and the CSU initiative to create a cloud-based infrastructure methodology.• Author and process improvement designer for transitioning processes and workflow to ServiceNow. Utilizing ITIL principles in change management, customer service, strategic planning, asset as well as problem analysis, helped create a flexible IT service management model for the organization.• Oversaw the project to upgrade the campus network, including migrating to Alcatel-Lucent and Aruba appliances, expanding the Wi-Fi coverage to outside areas of the campus. Director of the project that introduced the Palo Alto Networks platform to the campus as part of the border and firewall upgrade project for the CSU.• Decision maker, process improvement architect and program manager for the University’s upgrade of the telephone system from legacy analog PBX systems to a VOIP-based platform that resulted in a yearly cost savings of $100 thousand.• Modernized the campus back-end infrastructure by moving the data center to a new location as well as upgrading to hyperconverged architectures and NetApp storage systems. This created capital storage investment savings of over $400 thousand during the effort while increasing system resiliency and reliability.

Hired to revitalize the strategic direction of the data center. Brought service improvement by incorporating underutilized technology, introducing new methodologies, and re-energizing a staff of 10. Highlights include:• Coordinated with faculty to deliver data center solutions to augment areas such as high performance computing, collaborative web instruction environments, and specific technical discipline courses.• Managed the delivery of BayCloud to the campus from inception to its continued growth. The remote desktop service enhanced lab experiences and has since grown to serve over 30 classes a quarter.• Replaced the legacy identity management system on campus with the Microsoft Forefront environment. Managed the budget, improved workflows and security, and coordinated with stakeholders to deliver the service.• Key leader and architect of ITS services: contributed in the design, implementation and documentation of ITIL processes such as incident management that improved IT responsiveness to campus needs, including implementing Service Now as the platform.• Provided architecture guidance and strategy to virtualize with VMWare. This resulted in the environment becoming over 90 percent virtualized, improving resource turnaround, reliability and availability.• Successfully managed the project to physically migrate the data center. Managed teams to migrate over 200 systems that resulted in little to no interruption of service to the campus.• Improved the availability of services and reduced time-to-delivery by standardizing to Cisco, VMWare and NetApp solutions.• Revised the IT disaster recovery procedure and implemented new methodologies in backup processes and initiated a cloud-based environment as a proposal for recovering services in the data center.

Supported over 100 physical servers running Solaris, Red Hat Enterprise Linux (3.x and 4.x), CentOS (4.x), and Windows 2003/2008 R2. The staff was assigned to augment DBA functions and support server side applications using Oracle 10g/11g, Oracle 9i, OFA, Apache, MySQL, and MS SQL Server 4/5. This included backup operations, patching/updating, troubleshooting, and change control.Maintained the company’s storage network, with over 100TB of data. Managed the task of expanding storage by adding NetApp FAS3140s and migrating data from the company’s HP MA8000 SAN.Facilitated the direction and growth of the data center by coordinating capital budgets, evaluating hardware and software products, and making recommendations and design decisions with management that shaped IT procurements.Management team member that created a 3-year plan to upgrade the company’s technology, such as upgrading the email and collaboration system to MS Exchange and Lync; replacing the legacy PM system; as well as developing a life cycle for servers and storage systems.Instrumental in developing the company’s initial BCP and later served as the lead for the IT portion of BCP. Briefed management on disaster recovery concepts and engaged as well as evaluated vendors. Over the past 4 years proposed several BCP and DR initiatives for the data center and helped write and revise the company’s IT BCP document.

Supported over 80 physical servers running Solaris, Windows NT, and Netware providing Oracle based financial and PM applications, Oracle email and calendar, compute/analysis LSFs, and applications such as Documentum. Prioritized work and project tasks ranging from installations to backups and monitoring.Key management member that introduced IT rules for Sarbanes-Oxley compliance. Wrote control activities around processes based on COBIT standards. Interacted with outside vendor to validate IT controls and facilitated yearly SOX audits with corporate and an independent auditing agency.Supervised the storage expansion in the Data Center. Introduced the company’s first HP Storageworks MA8000 SAN storage solution. Implemented an ADIC 1000 tape library. Evaluated and installed a centralized backup solution using Syncsort’s Backup Express. Directed the transition from legacy media to newer DLT formats.Managed and directly aided in the data center facility upgrade, replacing layouts with an industry standard rack system, as well as upgrading the HVAC and backup generators in the Data Center.

Worked with junior systems administrators in day-to-day operations of Windows NT and Novell Netware servers in a lead role. Assigned and tracked tasks for projects requiring server installs and processed the day-to-day workflow of help desk ticket work and assigned duties to personnel where appropriate.Administered the company’s Windows NT domain and servers, managing services such as the company intranet running on a Netscape based web server as well as propriety MS Access and MS SQL server based applications. Installed Windows NT servers to add services to the company. Managed McAfee anti-virus suite on all Windows NT and Netware servers. Migrated legacy servers to newer platforms, such as DEC VAX systems to Windows NT based systems.Served as second-tier support for users regarding server applications and general PC troubleshooting on Windows NT Workstations.