Gene O'Hara Email & Phone Number

Indianapolis, In

• Advocate scrum values and motivate team members.• Provide ongoing professional development on Agile best practices.• Improves team morale by leading team-building activities, fostering open communication, and promoting a culture of continuous improvement.• Engages with other scrum masters to increase effectiveness of application of scrum in the organization.• Manages the health of the team.

Indianapolis, Indiana Area

• Collaborated with Product Managers and key stakeholders to define and prioritize features and user stories for KAR IT infrastructure and identity and access management product lines• Developed and revised backlog and story acceptance criteria for two agile scrum teams, working with site reliability engineers to support continuous flow of value to customers• Coordinated rollout and enhancements of a customer identity & access management product, which provides a unified, secure login experience for KAR’s proprietary, customer-facing applications• Coordinated disaster recovery tests across multiple infrastructure teams and multiple lines of business• Member of the Women in Technology governance board

Indianapolis, Indiana Area

• Collaboratively shaped the vision of a new platform designed to provide data driven insights into technology platform health.• Sought to integrate machine learning into the product vision to detect and proactively enhance system stability.• Provided critical insight and analytical understanding of enterprise integrated data sources for a comprehensive and holistic solution available for use by all levels of the organization.• Promoted team culture of openness to contribute perspectives and innovative solutions, driving deeper insights and collaboration.• Actively listened and worked hands on with team members to glean input and implement actionable working behaviors.• Led the team in transitioning to Agile practices.• Proactively identified stability gaps within the existing organization and leveraged that knowledge to create a new team, able to immediately add value to the organization.

Indianapolis, Indiana Area

• Developed the Stability Services team’s methodology for improving environment and system stability.• Led effort to reduce system degradation and customer downtime, resulting in improved user experience and increased system uptime.• Designed, created, and implemented Power BI analytic tools which complimented the stability process and provided simplified 360゚ views of infrastructure components.

Indianapolis, Indiana

• Led effort to replace manual software release tracking processes with a streamlined method, resulting in $100k+ annual savings.• Proactively identified, proposed and implemented Release Management process improvements to support the transition to Agile practices, resulting in savings of $300k+ annually.• Served governance oversight role for the Commercial Insurance release management process, ensuring documentation met audit and compliance guidelines.• Collaborated with peers to create release and change management procedures to govern the automated continuous delivery pipeline.• Eliminated inefficient, outdated, and duplicative change and release management ticket processes.• Served as the Commercial Insurance business continuity market coordinator and led project to improve business continuity readiness.• Collaborated with Change Management to develop and implement a new automated change tracking portal designed to reduce risk, increase visibility to change, and reduce manual processes.

St Louis, Mo

• Coordinated and facilitated highly complex software deployment efforts for multiple 24x7 mission-critical applications with over 50,000 users where near 100% availability was critical to business function.• Identified and communicated issues, risks and delays to management and business partners. • Managed release content through the entire software development lifecycle (SDLC), including ensuring software audit and Payment Card Industry (PCI) requirements were met. • Mentored and guided employees in the tracking and deployment process for software development. • Identified and implemented software release efficiencies that reduced deployment downtime by 20%.

St Louis, Mo

• Managed the workload and career development of 11 employees responsible for a multi-million-dollar application merger/redesign project while simultaneously enhancing and maintaining the existing production application.• Coached and motivated continuous team and employee development through career planning, training, and performance/ salary reviews.• Interviewed and hired employees.• Initiated and fostered strong working relationships with business partners, support teams and management• Collaborated closely with the business team to communicate issues and to understand business requirements.• Managed resource assignment and tracking to project plans and timelines.• Reported project status updates, budgets, issues and risks to stakeholders and IT management.Page 3 of 5• Coordinated and managed work efforts across multiple infrastructure and support departments to meet business milestones.• Created and maintained detailed project plans using MS Project.• Applied knowledge of the H-1B Visa process.• Designed and maintained department Jive Intranet site.

• Establish and facilitate software deployment efforts.• Manage release content through the entire application development lifecycle• Construct project and deployment plans. • Communicate status of projects to upper management. • Create Sharepoint content• Generate weekly release metrics for management.• Track code changes using Rational ClearQuest.• Mentor and train employees in the deployment process

• Planned, coordinated and directed all testing and analysis activities involving benchmark testing of applications used and designed within the organization. • Organized software deployment efforts for multiple application teams • Created project and deployment plans.• Coordinated resources from multiple IT teams to provide analysis of benchmark tests for use in tuning applications. • Facilitated planning, status, and post results meetings regarding benchmarking of multiple applications. • Lead initiatives to improve the benchmark process.• Communicated status of projects to upper management. • Tracked and documented project risks and issues. • Maintained the department Microsoft Sharepoint Intranet site and created all new content for the site.• Generated monthly department metrics for management.

• Tested new thin clients, printers and wireless devices and created documentation to assist other departments in supporting the new products. • Managed the new equipment pilot process for the team. • Created and managed the department issues database• Generated weekly and monthly reports for management.• Worked to resolve issues that were escalated to the department from Network Implementations and Tier II support. • Provided computer hardware usage and interface training to other IT departments.

• Managed European network installations, including tracking and scheduling of branch activities, setup of all back-end network components, and installation and configuration of the branch infrastructure and equipment.• Implemented and conducted a new employee technical training program.• Trained the department on new procedures in a group setting.• Created presentations for management and the department.• Served as an escalation point for issues that the team encountered.

• Managed domestic and European network installations, including recommending solutions, managing costs, ordering connectivity and equipment, tracking and scheduling of branch activities and setup and installation of the branch infrastructure and equipment.

• Managed projects and employees. • Installed and configured servers, print servers, routers, CSUs, hubs, switches, terminal servers, modems, media converters, and printers. • Performed general troubleshooting and site evaluations. • Installed and configured software. • Coordinated work with outside vendors.