As the Director of Operations at The Durst Organization in the Operations Department, I spearheaded transformational changes and initiatives that elevated our portfolio's business operations to new heights. From restructuring departmental roles and responsibilities to expanding amenity offerings, I led a team of highly skilled professionals towards success.My strategic mindset and ability to leverage relationships and vendor partnerships resulted in millions of dollars in savings through enhanced purchasing power and streamlined project planning and execution. I managed everything from facilities renovations, repairs & maintenance phases across the corporate portfolio to FF&E counts, orders, logistics and inventory management, optimizing resources and maximizing company savings.I also had the privilege of collaborating with key labor unions and overseeing all Office Operations and building services tasks. My leadership extended to designing a comprehensive furniture program and managing loading dock access for office dealings, ensuring seamless logistical operations.I am proud of my track record in driving operational efficiency and cost savings while fostering positive relationships with vendors and stakeholders.

As the Senior Operations Manager at a leading organization, I lead and support the Office Operations Department with a focus on procurement, budgeting, facility management, and employee experience. With a keen eye for detail and a passion for creating efficient and effective processes, I oversee all corporate office facilities and operation centers, ensuring they are running smoothly and meeting the needs of our team.In addition to managing day-to-day operations, I take on the responsibility of executing departmental initiatives and projects in collaboration with various departments within the organization. Through effective communication and enforcement of internal policies, I strive to uphold our company values and create a positive work environment for all employees, contractors, and visitors.My expertise in vendor contract negotiations and cost control has allowed me to maximize company savings and develop efficient inventory systems for better management. From overseeing event logistics to implementing COVID-19 safety measures, I am dedicated to creating a safe and productive workspace for everyone within the Durst family.With a strong focus on professionalism and attention to detail, I take pride in my role as a leader in Operations Management, ensuring that every aspect of the corporate portfolio is handled with the utmost care and efficiency.

As the Office Operations Manager and Department Leader, I oversee the smooth functioning of corporate office facilities and operations at Durst. From managing renovations, repairs, and maintenance to executing executive initiatives and projects, I provide support, leadership, and direction to ensure our offices run efficiently.With a focus on enhancing the Durst employee experience and upholding core company values, I lead employee moves, relocations, and build-outs. I communicate and enforce policies across departments and ensure that all operational aspects align with company goals.From managing corporate procurement and negotiating vendor contracts to organizing events, training sessions, and logistics, I ensure that all operations run seamlessly. I take pride in developing new strategies, building relationships, and implementing best practices to drive efficiency and cost-saving measures.My commitment to excellence is showcased through the development of an extensive inventory system for our mailroom operations that led to substantial savings. I continuously strive to motivate and train employees to uphold our standards and contribute to long-term success.When it comes to executing furniture installations, configurations, and demolitions, I ensure that all aspects of office operations are handled with precision and attention to detail. With a focus on delivering results and fostering a positive work environment, I am dedicated to driving operational excellence at Durst.

As the General Manager, I oversaw all day-to-day field operations with a keen focus on efficiency and customer satisfaction. I trained all team members on navigating the App-based delivery system and manage a dedicated team of shift coaches, supervisors, and team leaders.My role involved overseeing equipment set up, distribution, and breakdown to ensure seamless operations. I work on creating, executing, and tracking action plans to achieve goals and implement new initiatives effectively. I conduct bi-weekly site staff meetings, providing essential information from headquarters to the team.Safety is a top priority for me, and I strive to create a safe working environment for all staff members while reinforcing safety and DOT rules and regulations regularly.

As the Manager of Event Operations at Madison Square Garden, I oversaw a team of 120 Guest Experience Representatives and Local 176 Union Members, including ushers, ticket takers, and directors. From scheduling over 500 events to managing an extensive tracking system for employee scheduling and discipline, I ensured that every event runs smoothly and efficiently.Working closely with Union Shop Stewards, I represent management in handling all employee matters and consistently train and coach staff to provide top-notch customer service. From establishing procedures for VIP access to managing crowd control and special events like boxing press conferences and NBA All-Star VIP entrances, no detail goes overlooked.I take pride in hiring, training, coaching, and motivating the best in the business, from Ushers, Guest Experience Representatives to Elevator Operators, and lead the reward and recognition program for both Guest Experience Representatives and members of Local 176. I strive to ensure a seamless and memorable experience for all guests.

As the Executive Administrative Assistant at Madison Square Garden in New York, I provided support and executed all Facilities business tasks for the EVP Facilities. I played a key role in facilitating office moves during the 3-year Transformation, totaling over 400 moves. With a strong eye for detail and a commitment to maintaining the highest degree of confidentiality and diplomacy, I managed executive budgets and expenses related to Executive Facilities. I also stepped in to assist the Director of Security during the opening weeks at the LA Forum on event-related tasks.

During my time at Madison Square Garden, I served as a senior administration liaison between staff and senior management, handling a range of tasks from creating and submitting expense reports to managing facilities business tasks for key leaders. I was responsible for arranging travel itineraries, monitoring calendars, scheduling meetings, and coordinating company communications.I also assisted in event operations, managed expenses for various departments, and oversaw special projects. My experience at Madison Square Garden provided me with the skills and knowledge necessary to excel in administrative roles and manage complex tasks efficiently. Feel free to reach out if you need assistance with any administrative or project management needs.