Gene Rawls Email & Phone Number

Surprise, Arizona, United States

Responsible for implementing and running our right-sized Program Management Office [PMO] at Sun Health. The PMO guides our efforts to prioritize projects and execute initiatives while effectively assessing workloads, automating processes, driving best practices, and promoting a mindset that continuously looks for opportunities for improvement throughout the organization. Gene excels at process improvement because he understands that great processes enable people to deliver and achieve at their highest levels. He strives to equip our great team members to provide our wonderful residents the best care and support possible.

Arlington Heights, Illinois, United States

Lead efforts to develop and maintain the enterprise business/technology transformation roadmap and manage corresponding initiatives to implement strategic systems and technologies.

West Des Moines, Iowa

Greenville, South Carolina Area

As a leader in process improvement, Gene lives by the tagline, “Doing the right work…right…the first time.”As VP of Delivery, I am responsible for providing program level leadership and ensuring successful delivery for all engagements including leading clients in adoption of agile methodology. I provide executive project and program status, including clear communication and tracking results. I work with clients and the CapBPM team to bring innovative services and solutions, identifying and addressing our client’s greatest areas of opportunity for improvement, with a focus on mentoring, adoption, and sustainability.

Greater Minneapolis-St. Paul Area

The Willow Group, Inc. and Improving Holdings, LLC merged as of August 1, 2014: http://improvingenterprises.com/2014/08/01/improving-willow-group-join-forces/Responsible for ensuring Improving – Twin Cities’ BPM expertise and capabilities provide our client’s the greatest benefit for their BPM investment. Through thought leadership in BPM, help organizations see new ways to apply Process Improvement methodologies to improve quality, manage risks, minimize overhead while growing the business and take full advantage of new business opportunities.

Greater Minneapolis-St. Paul Area

Responsible for ensuring The Willow Group’s BPM expertise and capabilities provide our client’s the greatest benefit for their BPM investment. Through thought leadership in BPM, help organizations see new ways to apply Process Improvement methodologies to improve quality, manage risks, minimize overhead while growing the business and take full advantage of new business opportunities.

Des Moines, Iowa

Coordinating efforts to improve the processes for servicing acquisitions & releases.

West Des Moines, Iowa

Coordinates and facilitates product development from ideation to proposition through implementation (what could we do, what should we do, what can we do). Working closely with the Life and Annuity Proposition Directors and the Product Project Managers we ensure our products align with our strategy and results are delivered. Our focus is on excellence in product design and deployment; to create the great oppotunities rather than settle for good ones.

Identifying Business Requirements for Aviva projects and providing leadership for Business Process Management initiation at Aviva USA.

Serve companies by leading strategic planning and process improvement initiatives or assist in the creation and implementation of a sustained Continuous Improvement effort.

Directed and coordinated all IT process improvement initiatives by defining, measuring and optimizing processes utilizing process design/redesign and the balanced score card. Led efforts to assist the business lines by automating manual workflows. Senior Leader of the 27-member Third Party Applications team that provided support and development for 12 vendor solutions with a $5M annual budget.

Systems programmer IMS and MVS systems responsible for all laser printing, computer-based training, and operating system upgrades.

Bachelor Of Arts (B.A.) - English & Computer Science

Ba, English And Computer Science