Gene Sayers Email & Phone Number

Exton, Pa

•Network Administrator responsible for physical and virtual servers across 30 locations using Windows Server 2012 through 2019 as well as Hyper-V and VM Ware•Promoted from Sr Helpdesk to Telecom Specialist to Network Administrator•Worked as team to upgrade Exchange 2016 to Exchange 2019 with adding NLB.•Designed self-help IT tool to allow end users to self-solve common day-to-day issues.•Deploy software using CMD/PowerShell scripts with location awareness.•Technical hardware and software support for 400 remote users spread across US and PR•Deployed hands free fully deployed OS builds using USB•Responsible for evaluating, ordering and deploying hardware while working with vendors to get best pricing•Responsible for day-to-day telecom, Active Directory, Exchange, DHCP and DUO 2 factor modifications•Responsible for server maintenance, upgrades, deployments and updates using VMWare with HPE ProLiant, Nimble and Dell EqualLogic.•Monitor and maintain backups with Double take and Veritas backup exec including tape rotation.•Upgraded phone system to NEC Univerge 3C 10.0 with a secondary location for redundancy•Programmed company-wide VOIP phone system from ground up including physical and software phones, users, inbound call trees, and 911•Upgraded voicemail to NEC UM8700 that allows for voice recognition, virtual personal assistance, and the ability to call out delivering voicemail for an emergency response system.•Deploy and manage Cisco FPR devices for all remote sites. Including ACL updates, routing and Snort log reviews.•Took support lead for any web meeting issues including troubleshooting, deployment and account administration•Upgraded from older PRI phone lines to SIP.

*Network Systems Administrator responsible for over 250 users and 50 servers for global software company.*Responsible for daily PC, Laptop builds and troubleshooting including upgrades and maintenance for dual boot configurations with XP, Vista, 7 and Linux.*Responsible for daily Microsoft Active Directory, RSA, and Blackberry Enterprise Server administration and maintenance, including Moves, Adds, deletions, activations and changes.*Avaya phone system administration including adds, deletes, moves, and line punch downs.*Primary Blackberry support including troubleshooting, firmware upgrades, replacements and activations.*Accurately maintain companywide Verizon cell phone account, and all aspects of users Blackberry’s including new lines, purchasing, warrantee services, upgrades, overages, air cards and credits.*Stayed under budget while purchasing needed technology supplies through capex system, and company credit.*Maintain up to date images including creation of all active models of PC’s and laptops using Norton Ghost.

*Technical Support Representative responsible for maintaining constant flow of tech issues.*Promoted to Technical Support Team Leader.*Responsible for daily Microsoft Active Directory administration and maintenance, including Moves Adds and changes for domain users.*Responsible for daily CallManager, Unity and IPCC Express administration, including Moves Adds and Changes for Phones and Users.*Maintain file servers with Server 2000 and 2003, and restore files from backup with shadow copy and Veritas Backup Exec.*Directly responsible for department consistently exceeding monthly goals by leading technical department to decrease response times, and improve user down time.*Responsible for the training of new Technical Support team members.*Responsible for setting up, and maintaining PC’s, Laptops, Blackberry’s, printers, and new users.*Maintain up to date images of all active models of PC’s and laptops using Norton Ghost.

*PC Support Specialist responsible for over 100 PC’s, users, and a network environment both on and off the floor of the Philadelphia Stock Exchange.*Directly responsible for hardware and software upkeep on all leased Laptops including imaging, repairing, and upgrading.*Accurately maintain Inventory lists, client ID’s, and client IP’s for billing.*Provide Demos, training and support for proprietary trading platform as well as 3rd party quoting, and execution systems resulting in higher executions for firm.*Assist Market Makers with trade support on floor of Philadelphia Stock Exchange.*Modified, added, and deleted users in Active Directory.*Responsible for training 2 tier 1 techs stationed on Stock Exchange floor.

Bachelor Of Science - Bs, Cyber Security

Currently enrolled

Assoc., Computer Engineering Technology