I am a dedicated and results-oriented professional with over 8 years of experience in Information Technology, specializing in client management, technical support, and business development. Throughout my career, I have demonstrated a strong track record of driving operational efficiency, enhancing client satisfaction, and fostering long-term growth for organizations.In my current role as a Director of Information Technology at iQ4Mobility, I oversee strategic IT planning, business relationship management, and vendor management. I am adept at providing technical support, troubleshooting complex issues, and implementing remote access solutions. Additionally, I excel in managing computer repair, maintenance, and software troubleshooting tasks, ensuring seamless operations across various systems and platforms.Prior to my current position, I served as an Account Manager at iQ4Mobility, where I successfully managed client relationships, sales initiatives, and customer support activities. I developed and nurtured long-term customer relationships, resulting in high levels of customer satisfaction and retention. My experience also includes providing technical assistance, conducting training sessions, and ensuring efficient inventory management processes.I hold a solid educational background, with a degree in Network Support/Computer Programming from Sarasota County Technical Institute. I have completed coursework in Visual Basic Programming and possess a diverse skill set ranging from internet troubleshooting to PC building.I am proficient in English and Russian, with strong communication skills that enable me to effectively collaborate with diverse teams and stakeholders. I am passionate about leveraging my expertise to contribute to the success and growth of forward-thinking organizations in the technology sector.
Listed skills include Computer Repair, Sales, Computer Hardware, Long Term Customer Relationships, and 46 others.