NMLS# 2442736Mtg Licensed in TXPrimerica Mortgage, LLC, NMLS# 1723477

• Performed/Coordinated unit testing of modifications/enhancements to ensure system integrity and intelligence consistency. • Maintained/Updated business intelligence tools, databases, dashboards, systems, or methods.• Managed timely flow of business intelligence information to users.• Provided ongoing support for new and existing reports, dashboards, or other tools.• Used advanced troubleshooting and problem solving skills to resolve defects, incidents, and problems• Partnered with or lead internal/external teams to facilitate a successful resolution to defects, incidents, and problems, as needed.• Created/Prepared test environment to test new enhancements or perform internal quality testing as well as simulate, document or recreate errors/problems reported by internal/external customers.• Created documentation such as process flow diagrams, technical designs, job aids and any other reference materials to aid in cross-training and knowledge transfer.• Maintained familiarity with company products by attending training classes, observing experienced support personnel, reading documentation, and participating in on-line training programs.• Completed work requests according to department/company standards.• Consistently followed a defined system development life cycle methodology.• Followed DW best practices and standards.• Analyzed/Configured DW data models and application platforms to improve performance and supportability.• Provided expertise developing solutions that met business and organizational needs.• Evaluated, designed, and maintained database objects according to specifications/business requirements.• Performed installation/configuration/administration of Microsoft SQL Server. • Disseminated information regarding tools, reports, or metadata enhancements.• Worked with minimal supervision.

• Performed/Coordinated unit testing of modifications/enhancements to ensure system integrity and intelligence consistency. • Maintained/Updated business intelligence tools, databases, dashboards, systems, or methods.• Managed timely flow of business intelligence information to users.• Provided ongoing support for new and existing reports, dashboards, or other tools.• Used advanced troubleshooting and problem solving skills to resolve defects, incidents, and problems• Partnered with or lead internal/external teams to facilitate a successful resolution to defects, incidents, and problems, as needed.• Created/Prepared test environment to test new enhancements or perform internal quality testing as well as simulate, document or recreate errors/problems reported by internal/external customers.• Created documentation such as process flow diagrams, technical designs, job aids and any other reference materials to aid in cross-training and knowledge transfer.• Maintained familiarity with company products by attending training classes, observing experienced support personnel, reading documentation, and participating in on-line training programs.• Completed work requests according to department/company standards.• Consistently followed a defined system development life cycle methodology.• Followed DW best practices and standards.• Analyzed/Configured DW data models and application platforms to improve performance and supportability.• Provided expertise developing solutions that met business and organizational needs.• Evaluated, designed, and maintained database objects according to specifications/business requirements.• Performed installation/configuration/administration of Microsoft SQL Server. • Disseminated information regarding tools, reports, or metadata enhancements.• Worked with minimal supervision.

• Interacted with internal/external customers to provide training and technical assistance. • Partnered with the appropriate departmental teams to facilitate a successful resolution to internal or external customer issues.• Reported design, reliability, and maintenance problems or bugs to design or software engineering teams. • Created defect records on all reported issues with supporting files and examples for development to create code fixes.• Prepared test environment when necessary to simulate, document, or recreate errors or problems to determine the appropriate action. • Completed work requests in an efficient and timely manner.• Maintained and enforced company and departmental standards. • Directed or organized the efforts of other technical support personnel.• Performed customer installations, upgrades and training.