I am a Career Hospitality Industry Leader with over 15 years of qualified and quantifiable, real-world experience. I have managed the entire process of opening new buildings and have overseen the renovations of complete conversions or PIP upgrades and a brand relaunch. My successes includes guiding sizeable, cross-functional teams in achieving ambitious sales and customer satisfaction targeted goals. My skill and talent for launching sales and marketing strategies have generated peak sales revenues in highly-competitive markets. Colleagues know me as a highly driven and creative hotelier/operator who can always be trusted to develop a new approach or append to an existing process. I have never abandoned the basic tenants of hospitality that includes exceptional service delivery while exceeding the guest experience at every opportunity. I am truly passionate about the results of my work and the daily interactions with guests. I am further driven by the daily development of internal guests, our team associates as they navigate the many moving parts, dynamic and processes of our Operational environment. Helping them grow while remaining focused on goals and our overall fiduciary responsibilities to the Owners and Stakeholders makes no two days the same for me.My software and system proficiencies includes Microsoft Office Suite, OPERA, SynXis, OnQ, M3, Delphi, Hotel Effectiveness, Agency 360, Demand 360, Hotel Sales Pro and proprietary hospitality management systems. I have a proven ability to quickly master new concepts and technologies. My Under Graduate work was completed at the State University of New York, College at New Paltz. I achieved my CHA in 2002. I am an at-large member of the DeKalb County Board of Directors. Hilton Worldwide featured my Revenue Management Team and myself in a written article based on the success of two of their branded assets in our regional portfolio. I am currently available as a Consultant while i pursue new opportunities and can be reached either through this profile, by phone (678-643-7626) or email gcallowg@comcast.net Feel free to contact me at your convenient opportunity.Highlights of my Areas of Expertise include:• P&L Management• Strategic Business Planning• Recruiting and Staffing Initiatives• Employee Training and Development• Performance Management • Budgeting and Forecasting• Cost Reduction and Avoidance• Continuous Process Improvements• Vendor and Partner Management• Regulatory Compliance
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General ManagerRamada Capital Plaza Atlanta Downtown Oct 2018 - Nov 2020Atlanta, Georgia, United States(Due to Hotel being sold)Ramada Plaza Atlanta Downtown Conference Center – Atlanta, GAManaged a 400-room, full-service hotel with 24k sq. ft. of meeting space. Held full accountability for producing $7.2M in annual revenue ($1.3M in food and beverage sales).• Progressively increased monthly ADR by as much as $10, boosted guest satisfaction scores by 6%+, and grew gross operating profit (GOP) by $12k quarterly, in spite of an aging 45 year old distressed asset.• Reduced operating… Show more (Due to Hotel being sold)Ramada Plaza Atlanta Downtown Conference Center – Atlanta, GAManaged a 400-room, full-service hotel with 24k sq. ft. of meeting space. Held full accountability for producing $7.2M in annual revenue ($1.3M in food and beverage sales).• Progressively increased monthly ADR by as much as $10, boosted guest satisfaction scores by 6%+, and grew gross operating profit (GOP) by $12k quarterly, in spite of an aging 45 year old distressed asset.• Reduced operating costs through a staff overhaul aimed at improving quality of service delivery.• Negotiated partnership with the City of Atlanta during Covid19 Pandemic that secured $6m in Rooms Revenue from early April, 2020 – December, 2020.• Property was sold at auction to Real Investment Company to be transitioned into apartment units. Show less
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Director OperationsGalaxy Management Jul 2015 - Aug 2018Conyers, GeorgiaDirected the daily operations of seven select service assets within a newly acquired portfolio for high-growth hospitality management company. Created all standard operating procedures and employee policies. Hired, developed and trained all General Managers. • Established aggressive goals for GRR, ADR and GOP, as well as brand-specific quality of service. Achieved 57 RevPar growth YOY in portfolio. Increased revenues 15% with a 132% positive flow to budget and 120% YOY.• Three… Show more Directed the daily operations of seven select service assets within a newly acquired portfolio for high-growth hospitality management company. Created all standard operating procedures and employee policies. Hired, developed and trained all General Managers. • Established aggressive goals for GRR, ADR and GOP, as well as brand-specific quality of service. Achieved 57 RevPar growth YOY in portfolio. Increased revenues 15% with a 132% positive flow to budget and 120% YOY.• Three consecutive years of positive market penetration. Show less -
Regional Director Of OperationsRoyal Hotel Investments Apr 2014 - Aug 2015Covington, Georgia, United StatesPreside over the daily operations of all properties in a competitive region with direct responsibility to one of the most successful and respected owner/operators of limited service hotels in northern Georgia. Place significant focus on evaluating and improving internal processes and systems to maximize guest satisfaction and retention.• Increased brand.com contribution by 15% and led the region to boost occupancy rates by 2.35%, revenue per available room (RPAR) by $8.98, and produce… Show more Preside over the daily operations of all properties in a competitive region with direct responsibility to one of the most successful and respected owner/operators of limited service hotels in northern Georgia. Place significant focus on evaluating and improving internal processes and systems to maximize guest satisfaction and retention.• Increased brand.com contribution by 15% and led the region to boost occupancy rates by 2.35%, revenue per available room (RPAR) by $8.98, and produce $11.63M in revenue from 2015 through 2017 (112.7% of goal).• Increased guest satisfaction scores by instituting a customer-centric service philosophy. Show less
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General ManagerDuke Hospitality Dec 2012 - Jul 2015Lithonia, GeorgiaDirected the New Hotel Divisions efforts to launch new or acquired Courtyard, Fairfield Inn and Suites, and Hyatt Place assets for a rapidly growing hospitality company focused on maximizing investment through development and management services. Established all project scopes, budgets, and timelines in addition to each hotel’s initial sales and marketing strategies. • Oversaw the entire project management life cycle from construction through grand opening and produced a 100% rate of… Show more Directed the New Hotel Divisions efforts to launch new or acquired Courtyard, Fairfield Inn and Suites, and Hyatt Place assets for a rapidly growing hospitality company focused on maximizing investment through development and management services. Established all project scopes, budgets, and timelines in addition to each hotel’s initial sales and marketing strategies. • Oversaw the entire project management life cycle from construction through grand opening and produced a 100% rate of compliance with budgets and deadlines.• Spearheaded candidate assessment and selection to ensure the acquisition of top talent, as well as new hire training to optimize the productivity of all team members.• Served as a coach and mentor to the inaugural General Managers to aid individual and team goal attainment and designed standard operating procedures aimed at achieving profit maximization. Show less -
Area General ManagerA2Z Hospitality, Llc Aug 2010 - Jul 2012Lithia Springs, Georgia, United StatesRevitalized two underperforming hotels by redesigning customer service methodologies to enhance the customer experience and boost guest satisfaction scores. • Led sales and marketing strategy development and execution resulting in improved brand reputation and awareness and a 9% growth in Average Daily rate (ADR). • Grew top line revenue in 2011 by strategically increasing rates based on historical market trends.
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General ManagerHoliday Inn Select Atlanta Perimeter Apr 2008 - Sep 2010
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General ManagerAtlanta Airport South Hotel Aug 2003 - Jan 2005
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Assistant General ManagerHoliday Inn Jan 2003 - Aug 2003
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Director, Conference ServicesRitz Carlton Atlanta Hotel Jan 1991 - May 1991
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Convention Services And Sales ManagerHyatt Regency Atlanta Hotel Mar 1988 - Jan 1991
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Income Auditor-A/P SupervisorAtlanta Marriott Marquis Hotel Jan 1986 - Mar 1988
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Hotel Manager / ComptrollerCarib Beach Hotel Nov 1982 - Dec 1983
Gene Calloway Education Details
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State University Of New York (Suny), College At New PaltzBusiness Administration
Frequently Asked Questions about Gene Calloway
What is Gene Calloway's role at the current company?
Gene Calloway's current role is Hospitality Industry Leader. Specializing in Hotel Operations/Management for Multi-Unit. Full/Select Service. Upper/Mid Scale. Extended Stay. Sales. Revenue Maximization. P&L, HR, Budgeting. Property/Brand Systems..
What schools did Gene Calloway attend?
Gene Calloway attended State University Of New York (Suny), College At New Paltz, Brown Mackie College-Atlanta.
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