Gene Dahl Email and Phone Number

Supporting Sales, work with C-level staff at Fortune 1000-class client companies for Strategic Planning and Innovation. Focus is at company operational level, and IT strategy including but not limited to telecommunications. Represent the entire portfolio of AT&T products and services, plus additional industry trends and sources.Focal areas include- Enterprise network strategy, architecture, and design: MPLS, Mobile, and Hybrid (SD-WAN)- Workforce mobility; customer mobility- IoT strategy- Cloud incorporation strategies: connectivity, security, and workload placement- IT organizational strategies- Innovation support and cultivation

Improved responsiveness to client-driven infrastructure change requirements using technical architecture and process optimization.• Introduced strategic plan process with prioritized initiatives to improve internal efficiency and quality of Data Center Services operations for clients.• Led technical planning and execution of successful Data Center move for food-industry client, performing extensive virtualization for 200+ servers and 50+ TB SAN. Move was cited as exemplary, avoiding chronic complications typical of previous moves.

Acted as a strategic consultant to selected client companies, including two Pharma clients, one Financial Services client. Primary objective was to facilitate innovative thinking, potentially supported by SIS services.

Provided high-level technology planning during "mega-deal" sales pursuits as part of the Strategic Sales Center. Worked to optimize the overall relationship structure - technical and fiduciary alike - with a particular emphasis on continuity during contract implementation and service ramp-up. Engagements included a regional Telco; a financial oversight agency; a manufacturer of consumer-oriented food items; an Internet hosting company.

Directed all operations and planning related to IT Technical infrastructure - LAN, WAN, PC HW/SW, midrange servers (Unix, Linux, Netware, Microsoft), web complex (app servers, web servers, firewalls, proxy servers, etc), mainframe service from outsourcer. Guided plans for application deployments, business expansions, etc. Set technical and operational policies.During this tenure, the corporate network was modernized, PC inventory systematically upgraded, and business turn-on activities accelerated - while reducing infrastructure spend by over 20%.• Improved network stability and performance by instituting systematic operational measurements and monitors, and conducting major upgrade based on Cisco routers and switches. • Introduced Wireless Networking using 802.11a/b/g.• Expedited rapid expansion of Call Center business operations with cost-optimized solution by creating resource-per-agent capacity model. Negotiated improved terms with key vendors.• Improved Application System deployment planning through use of predictive load testing for transaction times and server utilization, helping clarify system capacity requirements as well as operational usage scenarios.• Developed disaster recovery strategy and plans; ensured successful testing twice yearly.

Comprehensive IT leadership for Loan Origination System modernization program. This included system architecture, infrastructure planning, software development oversight, package/supplier selection and management, business change management, and partner relationship management. Guided evolution into Service Oriented Architecture using both J2EE and Microsoft technologies.• Formed team comprising GMAC employees for business analysis and architecture, plus EDS staff for project management, technical architecture, and selected software development. Managed multiple suppliers for specialty software systems.• Guided infrastructure planning for necessary servers and supporting software, ensuring effective capacity and performance for new systems. • Built and applied transaction stress-testing utilities that enabled significant performance improvements (e.g., 45 secs down to 8 secs) prior to production deployment.

Senior IT leadership encompassing worldwide planning and practices for IT infrastructure, including voice and data networking, desktop hw/sw, distributed servers, software development tools, web infrastructure, and interdependencies with application system plans and operations. Led multiple changes, including migration from legacy networks to consolidated TCP/IP, global deployment of Notes, global migration from Notes to Exchange, performance measurement and management, etc.• Planned and directed conversion of global data network to total IP-based configurations, enabling retirement of multiple mainframe network components and improving service for PC-based email and Web access.• Directed evolution of corporate Internet access gateways enabling early web presence for the corporation.• Defined and applied transaction system performance analysis practices to ensure successful implementation of Oracle ERP.• Organized and directed project to plan a reorganization of Infrastructure-related departments, involving about 500 employees worldwide.

As a software engineer, worked in languages ranging from Cobol to assembler, on platforms from mainframes to special-purpose microprocessors. Played lead role in multiple technology turns, including mainframe/PC integration, and evolution to LAN-based workgroup support. Successive promotions leading to divisional MIS Director.