Gene Dodge

Gene Dodge Email and Phone Number

Information Technology Leader/Director/Manager/Consultant @ Maximus
Eagan, Minnesota, United States
Gene Dodge's Location
Minneapolis, Minnesota, United States, United States
Gene Dodge's Contact Details
About Gene Dodge

Adaptable Information Technology leader with broad range of experience in multiple verticals including restaurants, airlines, banking, casino, and military. Proactive, effective leader committed to organization-wide goals and selecting, supporting, and developing exceptional employees. Solid decision maker and solution developer. Focused, long-term strategic thinker and top-quality service provider. Professional verbal and written communicator.

Gene Dodge's Current Company Details
Maximus

Maximus

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Information Technology Leader/Director/Manager/Consultant
Eagan, Minnesota, United States
Website:
maximus.com
Employees:
25063
Gene Dodge Work Experience Details
  • Maximus
    Maximus
    Eagan, Minnesota, United States
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  • Dodge Designs
    Information Technology Consultant
    Dodge Designs Aug 2024 - Present
    Working as an independent information technology consultant specializing in education, lifecycle management, cybersecurity, and project delivery. Coordinated lifecycle equipment replacement for over 1500 devices in three months ensuring business continuity and productivity for a fortune 500 company. Planned and implemented cybersecurity layman's training to several church and retirement community groups ensuring common best practices were understood and what to do if something happens. Repaired and distributed over 100 laptops and computers to non-profit organizations.
  • Currently Seeking New Role
    Information Technology Manager
    Currently Seeking New Role 2024 - Present
    Us
    Adaptable ITIL discipline Information Technology leader with broad range of experience in multiple verticals including restaurants, airlines, banking, casino, and military. Proactive, effective leader committed to organization-wide goals and selecting, supporting, and developing exceptional employees. Solid decision maker and solution developer. Fiscally responsible labor and cost control manager. Focused, long-term strategic thinker and top-quality service provider. Excellent communication skills. Areas of expertise: Global IT Service Desk Management, Technology Infrastructure, IT Strategy and Planning, Mentoring/Development, Business Acumen, Budget Analysis and Planning Field Services, Cybersecurity, Statistical Analysis and Reporting, Procedural Documentation and Development, Hardware and Lifecycle management, IT Problem & Change Management, Help Desk Management, ERP Implementation, End-User Support, Data Centers, Learning Management & Training, Project Management, Network Security, Disaster Recovery, and new Product & Service Launches. I take pride in being a supervisor, mentor, and educator as over 75% of Service Desk employees I managed advanced their IT careers.
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  • Ccs - Customer Contact Services
    Information Technology Manager
    Ccs - Customer Contact Services Feb 2024 - Aug 2024
    Minnetonka, Minnesota, Us
    Responsible for managing CCS' IT infrastructure including end user devices, Azure (including AD) and AWS cloud service solutions, cloud initiative projects, and corporate applications. Managed a team of four. Established vendor relationship and implemented a life-cycle equipment program. Realigned Microsoft licensing resulting in single point administration and a reduction of 5K per month in monthly expenses using Intune. Planned and managed multiple overnight IT upgrade projects to ensure efficiency and security. Oversaw the annual SOC audit and provided key responses to requirements. Organized and negotiated the allocation of human and equipment resources. Developed, implemented, and realigned numerous IT policies and procedures, including architecture, industry best practices, purchasing, software licensing, and service provision. Administered the ConnectWise Service Desk and Automate database and ticketing solution. Facilitated and championed the management and adoption of emerging technologies, including cloud, to the executives. Oversaw the service management activities including change management and testing of equipment and solutions as well as budgetary requirements.
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  • Fourteen Foods
    Director Of Information Technology
    Fourteen Foods Nov 2020 - Sep 2023
    Franklin, Tennessee, Us
    Responsible for overseeing all aspects of the information technology department and services to the organization of 250 restaurants in 13 states. Managed team of 18. Responsible for the reduction of IT expenses from $6M annually to $1.9M annually in six months. Improved morale and perception of the IT Department from the worst in the company with the highest employee turnover rate of 80% and worst internal customer service score of 1.0 to a turnover rate of less than 10% and customer service scores to 3.8/4.0. Assisted in the development and roll-out of a Cost of Goods data solution to the stores which reduced food waste, equipment/utility costs, and man hours by 44% translating into $1.24 million dollars of savings. Implemented enterprise infrastructure changes including SAN replacement, consolidation of Internet costs and services, and multiple physical server appliances. Coordinated the implementation of Azure Cloud and Matillion data lake solution to predict cash flow and streamlining cost of goods. Provided leadership and mentoring for network, telephony, domain, applications, cybersecurity, hardware support, and software support teams. Maintained the computing/IT environment and promoted the infrastructure vision/strategy. Created and maintained localized IT budgets/policies/procedures to support functional information technology procurement including predictive cost models on infrastructure maintenance, planned upgrades, CAPEX, OPEX, and fiscal management using Dynamics. Oversaw business IT audit services as well as PCI compliance (SAQ Type B and SOC Type II) and risk programs using Digital Defense and Clover Security solutions. Oversaw, led, and completed numerous million-dollar IT Projects which encompassed all project processes/steps including, but not limited to, definition, promotion, planning, request for bids (RFBs), staffing, contract managing, documentation, as well as other project related requirements/milestones.
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  • Trustone Financial Credit Union
    Manager, Infrastructure & Operations
    Trustone Financial Credit Union Aug 2015 - Nov 2020
    Plymouth, Mn, Us
    Responsible for managing and guiding Network, Infrastructure, Data Recovery, Cybersecurity, Telephony, Audit Response, and Desktop and Support Services Team for 250+ internal customers and 84 thousand members. Managed team of 10. Redesigned the IT audit compliance process to address/prevent IT financial audit findings through investigation, guiding and recommending reconfiguration of IT systems, and documentation. Oversaw the complete replacement of the credit union network appliances, data center switching network, and financial core server systems, which included replacing the Fortinet and Watchguard systems with Cisco 9K appliances along with the data center Nexus appliances including the switching fabric. Oversaw multi-million-dollar IT projects required attention to detail, long hours, and dedication for successful implementation by the IT Team, contractors, and vendors including Cloud service implementations. Renegotiated all system and application contracts from single year to multi-year resulting in $500K in annual savings. Acted as the project manager for the selection and replacement of the credit union HP Nimble storage area network (SAN) systems which were end-of-life/support. Established a monthly Credit Union member Information Technology training session, both in-person and online, to educate and assist credit union members with technology information and cybersecurity knowledge. Developed and instituted a Disaster Recovery solution and process for IT systems and data recovery allowing for faster system recovery in the event of a disaster. Lead Member of Service Level Agreement development and implementation, change enablement, and project management teams. Collaborated with upper management to develop and implement business Information solutions.
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  • Sun Country Airlines
    It Support And Field Services Manager
    Sun Country Airlines Jun 2012 - Jul 2015
    Minneapolis, Minnesota, Us
    Responsible for managing, coordinating, and guiding IT Helpdesk & Desktop Support Services (1200 internal customers). Managed team of 15. Assisted in redesigning how the airline provided IT services and responded to issues to the airport stations through complete overhaul of servers and network policies and procedures. Led the takeover and implementation of IT systems, services, and equipment for an acquired building from the Metropolitan Airports Commission. Completely designed and constructed the network and installed systems through vendor and departmental coordination. Built an IT Team from three people to fifteen over two years while providing exceptional services, replacement equipment, and installation of new systems at various locations. Negotiated the takeover of the network systems from an airline that went out of business allowing airline services to continue from the airport in Bullhead City, AZ. Member of SLA development and implementation, change review, and project management teams that strategized, developed, and implemented IT process improvements. Responsible for life cycle management, inventory control, and shipping and receiving. Oversaw Microsoft Exchange and Data Storage servers utilizing various monitoring applications. Administered, supported, and provisioned various telephony systems (MITEL/Cisco) and Apple iOS devices via MDM solution. Developed and published operational and service desk troubleshooting procedures. Assisted the network team with airport network equipment programming and implementation. Administered help desk tools and software including BMC TrackIT and HP Service Desk solutions. Conducted regular interval coaching, development, and mentoring for subordinates and peers. Coordinate IT Department related travel.
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  • Kroll Ontrack
    Service Operations Center Supervisor
    Kroll Ontrack Aug 2008 - May 2012
    Eden Prairie, Minnesota, Us
    Responsible for supervising Global IT Call Center (4000 internal customers), a 24/7/365 IT support center (SOC/NOC) and related direct reports. Managed a team of 13. Instituted an Information Technology Infrastructure Library (ITIL) standard of process for the Kroll IT Service Operations Center allowing for the consistent delivery of IT service and support while ensuring companies goals and objectives were being met. Realigned the SOC work schedule to better meet the worldwide service support requirements. Obtained through negotiations, the "buy-in" of all departments in the 45 offices across the world, resulting in identification of potential IT issues before they could impact the business. Assisted in the design and implementation of Data Center failover and recovery procedures and operations, resulting in adding redundant cooling systems, generators, electrical grids, and Internet Service Providers allowing for 100% uptime. Served as member of SLA development and implementation, problem review, and project management teams. Administered various Microsoft Server systems as well as Microsoft Exchange, SharePoint, CISCO CUCM VoIP, WebEx, Premier voice, and video conferencing solutions. Developed and maintained the extensive one hundred plus Service Center Knowledgebase/Wiki articles.
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Gene Dodge Skills

Training Management Budgets Active Directory Windows 7 Software Documentation Time Management Technical Support Vendor Management Troubleshooting Sharepoint Process Improvement Disaster Recovery Security Teamwork Windows Server Help Desk Support System Administration Event Planning Information Technology Computer Hardware Microsoft Exchange Network Administration Hardware Microsoft Office Process Scheduler Laptops Vmware Itil Visio Servers Recruiting Citrix Team Leadership

Gene Dodge Education Details

  • University Of Wisconsin-River Falls
    University Of Wisconsin-River Falls
    Bachelor Of Science - Bs

Frequently Asked Questions about Gene Dodge

What company does Gene Dodge work for?

Gene Dodge works for Maximus

What is Gene Dodge's role at the current company?

Gene Dodge's current role is Information Technology Leader/Director/Manager/Consultant.

What is Gene Dodge's email address?

Gene Dodge's email address is ge****@****try.com

What is Gene Dodge's direct phone number?

Gene Dodge's direct phone number is +161221*****

What schools did Gene Dodge attend?

Gene Dodge attended University Of Wisconsin-River Falls.

What skills is Gene Dodge known for?

Gene Dodge has skills like Training, Management, Budgets, Active Directory, Windows 7, Software Documentation, Time Management, Technical Support, Vendor Management, Troubleshooting, Sharepoint, Process Improvement.

Who are Gene Dodge's colleagues?

Gene Dodge's colleagues are The Buttercup, Keturah Robinson, Yamil Salmeron-Diaz, Maribel Gonzalez, Mph, Tamarra Wright, Jenny Sauceda, Georgia Buckley.

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