· Worked with sales to provide technical expertise during product demos· Troubleshoot software-related issues with customer devices remotely and on-site· Configured newly purchased devices with networking features, such as driver installation and scanning· Conducted technical training for customers and colleagues on new devices· Install and support print management software such as PaperCut, uniFLOW, and eCopy

· Completed Apple Corporate training in customer service and troubleshooting· Communicated with leadership on a regular basis to identify common issues and improve workflow · Checked in customers for genius bar appointments · Assisted walk-in customers with booking appointments· Troubleshoot iOS devices and coordinated with the back of house to repair devices as needed

· Operated and performed maintenance on a Canon ImagePress 1135+ and an 1110+ to print daily mailings· Worked with a small team to support 300+ employees remotely and on-site in a virtual desktop environment· Coordinated and implemented a plan to transition computers hosting critical software into virtual desktop environment· Won a “Step-Up to the Plate Award” for repairing a production printing press and completing 20,000+ pages of bulk mailings on top of the daily work by close of business· Consulted on a Disaster Recovery Project to upgrade production-level Folder-Inserter/Postage machines

My responsibilities included physically preparing documents to be scanned, properly sorting and splitting digital documents on the computer, and validating and correcting OCR applications using the Kofax Document Capture Software.

The Department of Theatre at The City College of New York· Delivered and retrieved department mail· Created flyers for upcoming events and programs· Updated and maintained department bulletin boards· Created an information booklet for incoming theatre students· Assisted with general office duties such as making copies for students and faculty, answering phones and greeting walk-in guests