Gene Furr Email & Phone Number

Formerly Menath Insurance

Responsible for developing clients’ strategies for employee retention and attraction through employer sponsored and voluntary benefits and maintaining client accounts with personalized service program. Also supporting our individual & family clients through needs analysis and then the placement of health insurance, income replacement, and other asset protection products. • Developed a comprehensive approach to identify opportunities for businesses to increase employee job satisfaction. • Ability to find resources to solve client needs that were not previously known. • Effectively communicates current and pending compliance and legislative changes to all clients in multiple states.• Developed marketing plan for client retention and revenue growth through customer assessment and solution implementation resulting in 97% client retention and 90% premium retention while remarketing 32% of our clients.• Improved market relationships elevating our competitive standing within our marketplace.

Direct responsibility for production for a 5 state territory. Conducted top line premium forecasting, developed and communicated agency goals in the creation of the agency management plan.• Developed, coached and mentored sales team to manage >130 agencies, appointed new agency partners and terminated poorly performing clients.• Successfully opened a market in Oregon, developing 10 agency partners and >$1M in premiums in <1 year.• Chosen as part of a select team of 10 managers to integrate the systems of an acquired company, and lay the foundation for a cultural integration. Completed the 2 year project on time and under budget.• Virtually managed a team of 25 sales executives, underwriting managers, and office managers to develop a national sales training program in support of the core underwriting system.• Continuously developed business strategies and monitored agency plant to achieve financial goals and increase profitability. • Created reports, marketing materials, incentive and recognition programs as needed to achieve goals.

Performed a market rejuvenation through implementation of client-needed changes by sharply drawn departmental initiatives for change in customer relations. Managed >50 agencies.• Cultivated and expanded a ~$38M territory by increasing submissions 20% with our top agencies and a 5% increase in new agencies, by developing a client bonus structure to incent the submission of more applications.• Developed a sales training workshop for underwriters on the topics of customer service, sales techniques, listening techniques and determining the needs of a client, still in use today. • Conducted training in 3 regional offices for ~24 underwriters.

As a general agent developed qualified client agents through multi-faceted marketing campaigns designed to inform producers of qualitative features of group and individual benefits products. Responsible for setting territory budget and goals. Managed staff of 2 to resolve quality issues and improve timeliness and accuracy of our service.• Managed ~65 agencies to produce $12.5 million in new sales during my tenure.• Expanded agent base 37% in the last 5 years.• Wrote >120 individual policies in the first year of a new product introduction.• Successfully transitioned from a small group marketing firm to include 35% of group sales in large group.• Joint presentations with agents, enrolled clients, conducted employer meetings, analyzed plan options to meet client needs, trained employer administrators.

Managed agency operations including operating system maintenance during upgrade. Active in personal and commercial lines production.

Settled home and personal property claims, damaged or destroyed by covered perils. On call for 24 hour service.

Provided critical analysis of profit and loss, frequency and severity and expense trends within the region. Presentation and consultation with regional managment. Planning and forecasting.

Adjudicated property damage and injury claims. Gathered information through interviews with policyholders, witnesses, & medical professionals. Worked with other carriers to negotiate settlements.