Gene Gaines Email and Phone Number

Experienced in large network planning and operation, developing network products, wireless network planning, design, cutover, operation, customer support, troubleshooting, field service operation. Reputation as a hands-on “fix-it.”IT project management for major accounts, developing long-term customer loyalty, creating strategic alliances, launching and leveraging new products and services, increasing value-added to improve customer benefits, profit margins. Troubleshooter for major accounts. Performed in this role for AT&T Headquarters, AT&T Treasury, Bell Canada, BellSouth, other RBOCs, Citicorp, ITT, Nortel, Unisys, Xerox. Typical assignments: forming ad-hoc squads to repair emergency protocol or interface problems in new network services; resolving customer-provider expectation differences; driving new network planning; network cutover, start-up, aggressive optimization; contract negotiation and closes. Consulting for such companies as: AT&T, Bellcomm, Bell Labs, Bell Canada, BBN Corp., California Federal Bank, Chicago Title & Trust, Citicorp, GE, IBM, Lucent, Rockefeller Family. Account responsibility for such customers as: BellSouth, Blue Cross of Canada, DARPA, Deutsche Bundespost, Edunet, GE Credit, General Motors, MIT, U.S. government agencies, Xerox.Specialties: • Preparing proposals, leading sales teams, contraction negotiations, closes. • Managing accounts for on-time completion, profit, positioning follow-on. • Managing large networking and IT projects. • Network planning, facilities planning, startup, cutover, operation. • Customer training, support during startup, cutover, outages. • Planning, staffing and managing extreme high-growth businesses. • Creating new ways of applying IT and communications to business problems.