Gene Hernandez Email & Phone Number

Covington, Georgia, United States

Commercial and Residential Roofing and Gutter Services

Anniston, Alabama Area

Responsibilities:Resolve customer reported trouble tickets:Initiate second level diagnostics and additional testing and data gathering to resolve tickets or document information needed for next level supportClearly communicate the diagnostic findings/results with the customer, set customer expectation accordingly, responding to any additional questions the.

Receives calls/e-mails and interacts with customers related to IT troubles andissues. Configures, installs, repairs, and manages all IT technologies relatedto the PC Laptop/Desktop systems.Other duties may be assigned.Duties:· Install, upgrade, deliver standard workstation configurations to users ·Provide tech support via phone and in person at major.

Anniston, Alabama Area

Responsibilities:Resolve customer reported trouble tickets:Initiate second level diagnostics and additional testing and data gathering to resolve tickets or document information needed for next level supportClearly communicate the diagnostic findings/results with the customer, set customer expectation accordingly, responding to any additional questions the.

Cricket Communications - BBMM DPI ProjectDeployed Sandvine 14400 on the Deep Packet Impact Project.Rack and stack projects in Texas, Kansas, Utah and Oregon.

(Columbus, Ohio)Over see platform turn over from Wamu to Chase platform build. I Troubleshooting miscellaneous trouble tickets from peripherals to server errors. I Worked with Windows XP Professional, Windows Server 2000, and Windows Server 2003.

Deployment Contractor - Pomeroy IT Solutions at Hibbett Sporting GoodsSystem upgrades in Mississippi, Arkansas and Louisiana.

Birmingham, Alabama Area

• On-site and remote desktop support for over 3000 User LAN/WAN Network
• Setup new desktop systems for various network technologies
• Provided Telephone support for entire company
• Create detailed documentation for all work performed
• Provided specific Help Desk resources for End Users
• Traveled to Sacramento California to setup Temporary & Primary offices for BE&K / North Star

Lincoln, Alabama

• Provided technical and network support in a production environment
• Provided support for over 4000 computers
• End user support for over 2000 employees with the use of MS SMS, MMC Operations Control Panel, and Heat Installation of software and hardware on a timely basis
• Maintained asset database of all computer equipment ordered
• Imaged and delivered computers for end users
• Ordered and delivered peripheral equipment

Birmingham, Alabama Area

• Provided technical support and problem resolution for 800 xDSL, Frame Relay, T-1, T-3, wireless, ISDN and dial-up customers
• Available on call 24/7
• Satisfactorily resolved 95% of all technical support calls (40 to 60 calls per day)
• Extremely proficient in problem solving (user, application, hardware, or network)
• Exceptional diagnostic skills including resolving connectivity, speed, email problems, DNS issues, server and router bottlenecks, and viruses.
• Responsible for all domain registrations and transfers, ADSL number and street qualifications, DNS settings and changes for domains, sub-domains, and IP addresses, set-up user name and password for email and dial-up.

Birmingham, Alabama Area

• Responsible for building desktop computers from the ground up
• Installation, set-up and ongoing maintenance of hardware and software system
• Repairing workstations for small to large business clients
• Assembled computer workstations
• Extremely proficient with fast and accurate design and set-up
• Troubleshooting and diagnosing hardware failures