Administrate and analyze administrative maintenance of Line of Business Contracts within the ORACLE E-Business Suite (EBS) Database System. Provide trans-departmental collaboration on information validity and timely maintenance of service and banking data. Provide team leadership in creation and management of customer banking profiles. Ensures accurate and timely resolutions of escalated issues. Provide training to peers on new processes. Utilizes Sales Force CRM and Service Now Project Tracking platform to provide Customer and Branch scheduling, maintenance, billing support and request tracking and reporting. Successfully analyze and handle invoicing and scheduling escalations and troubleshoots service and system related issues Resumed duties as EBS Compusafe SME. Provides “end-to end” capability within the “adds_change_deletes” business solutions path. Facilitates the evolution and implementation of EBS processes to integrate into legacy systems. Provides coordinated adjustments on pricing lists to ensure accurate and timely invoicing for services rendered. Significantly involved in testing and implementing systems integration of automated interface to EBS database. Provides team guidance in migration of legacy contracts to the ORACLE EBS scheduling and billing systems. Contributes to the ongoing integration of legacy systems to seamlessly interface with EBS transactions. Provide training to peers on new processes. Utilizes Sales Force CRM to provide Customer and Branch scheduling, maintenance, and billing support. Successfully analyze and handle invoicing and scheduling escalations and troubleshoots service and system related issues.

Administrate and analyze administrative maintenance of Line of Business Contracts within the ORACLE E-Business Suite (EBS) Database System. Provide trans-departmental collaboration on information validity and timely maintenance of service and banking data. Provide team leadership in creation and management of customer banking profiles. Ensures accurate and timely resolutions of escalated issues. Provide training to peers on new processes. Responsible for the input, update, and maintenance of up to 30,000 customers and contracts for all lines of businesses, including transportation, ATM, Smart safes (CompuSafe) and commercial money processing. Ensure all service locations and prices are up to date and all branches have the necessary information to service customers. Work closely with IT and other departments to ensure the flow of information form the Oracle EBS system to all downstream supportive systems. Provide analytical support to the organization in preparing, studying, evaluating and modifying the contracts of the organization. Partner with internal and outsourced departments to understand and eliminate procedural gaps; using audits, surveys or informal information gathering, follow up to ensure the accuracy of information. Provide leadership and guidance of eight people in order to process all requests regarding location changes, additions, and deletes for existing customers and banking profiles. Utilizes MS Dynamics CRM to provide Customer and Branch scheduling, maintenance, billing support and request tracking and reporting. Successfully analyze and handle invoicing and scheduling escalations and troubleshoots service and system related issues.

Administrate and analyze administrative maintenance of Line of Business Contracts within the ORACLE E-Business Suite (EBS) Database System. Provide trans-departmental collaboration on information validity and timely maintenance of service data. Established as a subject matter expert on COMPUSAFE LOB contracts within the EBS and Downstream Systems. Facilitates the evolution and implementation of EBS processes to integrate into legacy systems. Provides coordinated adjustments on pricing lists to ensure accurate and timely invoicing for services rendered. Significantly involved in testing and implementing systems integration of automated interface to EBS database. Provides team guidance in migration of legacy contracts to the ORACLE EBS scheduling and billing systems. Contributes to the ongoing integration of legacy systems to seamlessly interface with EBS transactions. Provide training to peers on new processes. Utilizes MS Dynamics CRM to provide Customer and Branch scheduling, maintenance and billing support. Successfully analyze and handle invoicing and scheduling escalations and troubleshoots service and system related issues.

Randstad Professionals/Contractor for Brinks Inc,Administrate and analyze administrative maintenance of Line of Business Contracts within the ORACLE E-Business Suite (EBS) Database System. Provide trans-departmental collaboration on information validity and timely maintenance of service data. Established as a subject matter expert on COMPUSAFE LOB contracts within the EBS and Downstream Systems. Facilitates the evolution and implementation of EBS processes to integrate into legacy systems. Provides coordinated adjustments on pricing lists to ensure accurate and timely invoicing for services rendered. Significantly involved in testing and implementing systems integration of automated interface to EBS database. Provides team guidance in migration of legacy contracts to the ORACLE EBS scheduling and billing systems. Contributes to the ongoing integration of legacy systems to seamlessly interface with EBS transactions. Provide training to peers on new processes. Utilizes MS Dynamics CRM to provide Customer and Branch scheduling, maintenance and billing support. Successfully handles escalations and troubleshoots service and system related issues.

Managed incoming maintenance calls dispatching accordingly to level of maintenance required. - Managed overflow between first and second line maintenance teams as needed- Ranked in the top performers in production with high KPIs - Contributed to the successful migration from Oracle based tool to SAP/CARES CRM based tool

Was instrumental in developing and launching the Process Excellence Project establishing myself as an SME in Policy, Procedures and Best Practices. As a Process Improvement Coach promoted effective and efficient use of time and resources and provided positive procedural changes to accommodate streamlined workflows. Compiled Policy Handbook for distribution to frontline personnel.• Performed presentations at team meetings promoting Line of Business goals• Promoted and provided vehicle for customer training to advance self-sufficiency in resolving technical issues• Contributed to the development and deployment of new strategies and technologies in support of resolution and customer satisfaction. Identified areas of improvement and presented information to management in the form of research and formal presentations • Ensured a continual quality support environment and obtained maximum customer based satisfaction

Launched and developed the Process Excellence Project establishing myself as an SME in Policy, Procedures and Best Practices, promoting effective and efficient use of time and resources. - Compiled Policy Handbook for distribution to frontline personnel - Conducted one on one remote coaching with frontline- Performed presentations at team meetings promoting Line of Business goals- Developed scalable Process Excellence Advocacy - Handpicked to a four-man team to develop processes to monitor, evaluate and report agent professionalism in final days of site closure - Provided front line technical support for Dell XPS and LOB personal gaming computers - Dell Certified Systems Expert for hardware software configurations of Microsoft XP, Windows Media Center and Vista operating systems- Provided advanced diagnosis, troubleshooting and resolution for system-related issues- Promoted and provided vehicle for customer training to advance self sufficiency in resolving - Contributed to the development and deployment of new strategies and technologies in support of resolution and customer satisfaction. Identified areas of improvement and presented information to management in the form of research and formal presentations - Ensured a quality support environment and obtained maximum customer based satisfaction

Responsible for provisioning, testing, troubleshooting and certifying physical continuity for Option One Frame Relay Network, DS1, DS3 and SONET Level Frame Relay and ATM circuits. Monitored daily install and disconnect activity and physical electrical cross connects- Coordinated optioned network switch ports, DACS equipment, IDNX Promina Network Switches, Tellabs Titan 5500 and other network elements to meet engineered specifications- Tested circuit paths establishing physical continuity - Accurately documented all testing and troubleshooting results- Certified new circuit paths within the network backbone- Facilitated and managed team training to enhancing mission efficiency

- Operated electronic signals analysis devices, performing signals conversion analysis- Identified communications and non-communications signals as to their modulation and keying- Operated computer systems and networks, managing data and graphics software programs- Provided tactical signals analysis, technical guidance for input to information warfare- Conducted training courses for signals analysisCurriculum Developer for Information Systems Administration (ISA) Course- Provided training in Information Systems and Network Administrations including fundamentals, Windows 9x, Windows NT, UNIX, Novell 4.x, and Relational Database- Developed Rational Database Course of Instruction - Established coordinated and tracked the initial USN Network Switching IDNX Training Course- Supervised installation of hardware units, coordinating curriculum requirements with subject matter experts- Awarded Navy Achievement Medal

Managed electronic resources and coverage requirements for 24/7 High Frequency Direction Finding operation for signals intelligence activities.- Responsible for providing leadership and management of fifty technical operators- Provided career training and counseling of departmental personnel- Member of Command Retention Program counseling career options to personnel- Awarded Navy Marine Corps Commendation Medal- Performed formal briefings to senior command and departmental leaders

USS Merrill (DD-976)- Provided real-time tactical cryptologic support to ship and battle group elements, and provided strategic intelligence to national consumers. - Communications and electronic warfare signals analyst- Participated in two Pacific - Persian Gulf deployments- Awarded Navy Achievement Medal for support and tactical contributions while deployed- Served as Selected Restricted Availability (SRA) Assistant to Operations Boss from Oct – Nov 1990, consistently performed demanding duties in a professional manner- Directly responsible for MERRILL’s professionalism in coordinating maintenance resulting in highly successful SRA- Delivered weekly presentations to command elements and civilian contractors