Gene Krawec Email & Phone Number

Pembroke Pines, Florida, United States

Miramar, Florida, United States

Edmonton, Canada Area

• Worked exclusively with company executives on their hardware and software needs, providing the utmost in customer service to a demanding clientele.• Investigated, troubleshot, and resolved all computer software and hardware issues on end-user computers, laptops, and various mobile devices.• Set up devices (iOS, Android, Windows) to connect with MDM systems and remote authentication applications such as Airwatch and Microsoft Intune.• Assisted with IT onboarding of resources including new computers, loaners and mobile devices.• Completed IT responsible tasks with client offboarding and retired resources and assets.• Supported Dell, HP Panasonic and Microsoft hardware for onsite and remote clients.•Set up and supported various mobile devices such as Android and Apple tablets.• Supported various software such as Windows 7, 8, 10, Microsoft 0365, Chrome, Edge, and Firefox for end-users.• Evaluated, determined root-cause, and collaborated with internal and external technical support and vendors to ensure 100% problem resolution.• Maintained a structured support environment with request and incident ticket logging thru Service Now and Service Manager systems.

Edmonton, Canada Area

• Supplied responsive technical customer support for this IT Management Support Solutionscompany with Computer Operating Systems NT thru Windows 7.• Analyzed and troubleshot network problems in the ATCO environment including VPN and RAS connectivity.• Acted as a liaison between the client and 3rd level support to plan, implement systems and support the company infrastructure.• Built, installed, supported and maintained DELL, Panasonic and HP hardware, including printers.• Maintained and troubleshot network panels and switches in the environment.• Installed, configured and supported various software products including Microsoft Office,Adobe, Chrome, Firefox.• Provided product and technical training to employees and customer staff, and technicalguidance to junior staff.• Prepared documentation regarding modifications, troubleshooting procedures and problem resolutions.• Worked with the Peregrine and Service Now tracking systems to manage the receipt,prioritization, update/documentation, closure and/or escalation of calls in their assigned queues.

Edmonton, Canada Area

• Provided 2nd and 3rd level desktop support for this major Telecommunications Company with over 9000 end-users.• Acted as project lead in various roll-out, testing and systems projects.• Troubleshot desktop PC problems including highly complex problems in a multiple Windows Operating systems environment.• Set up new machines and distributed new applications to existing workstations.• Supported end users with remote access systems such as the Systems Management Server(SMS).• Ensured proper desktop connectivity with networks.• Installed, configured and supported a variety of software applications including Microsoft Office,Adobe and Corel Products.• Provided support for enterprise-wide PC initiatives through participation on project teams.• Tested and troubleshot new software prior to company utilization.• Worked with Peregrine and Remedy tracking systems to ensure proper service with clients and vendors.• Received many awards of recognition of excellence in work, customer service and bringing added value to our customers and clients.• Supplied responsive technical customer support with Computer Operating Systems NT thru Windows 7.

Bachelor Of Applied Science - Basc, Hospitality Administration/Management

Associate Of Arts - Aa, Business Administration And Management, General