Results-driven Director with 15+ year strategic and tactical experience leading lean agile digital transformations with AI, complex software development and SaaS projects. Expertise in driving innovation in healthcare and fintech, managing cross-functional teams, and streamlining end-to-end software product lifecycle management. Adept at aligning product strategy with organizational goals, establishing governance frameworks, and optimizing resource allocation for maximum impact. Skilled in building strong relationships with customers and stakeholders while ensuring successful delivery of key business initiatives.

- Directed Salesforce CRM enhancements to optimize customer interactions and drive sales effectiveness.- Collaborated with cross-functional teams to implement new features, ensuring alignment with business objectives.- Conducted training sessions for stakeholders on Salesforce best practices and new functionalities.

*Completed Lean Six Sigma Black Belt course and certification*Completed ITIL Intermediate Service Operations & Analysis course and certification*Completed 27 PDUs for PMP certification*Completed Information Governance (IGRM) training*Completed Change Management training*Web Analytics 2.0 training in progress*SQL data management training in progress*Big Data Hadoop course in progress

*Led business transformation, strategy, and direction from delivering continuing education training to a new project management training program that became one of Korea's largest government-sponsored training programs*Developed, marketed, and delivered a new 350 hour, government-compliant, project management & business communication program from Voice of the Customer feedback that grew 74X in one year from $80,000 to $10M in annual revenues, & increased customer satisfaction by 16% YOY*Re-engineered and upgraded a 20 year old student enrollment system for various programs with an ERP/CRM system that automated 24 hour application processing, & improved productivity by 40x, eliminating painstaking, manual intake of applications, and documentation, downloading, sorting, also reducing call volume, and follow-up tasks. Resulting in 860% ROI, eliminating $120,000 in overtime costs, significantly improving productivity, and employee morale. *Led the development of a real-time, online Google Apps attendance tracking system that allows instructors to easily check attendance online, and allow administrative staff to perform immediate follow-up calls, increased retention rate to 90%, and potentially saved $600,000 in program revenue*Developed and delivered new 350 hour program by implementing an Agile/scrum multi-team, project management approach that reduced production time by 50%. Also developed and implemented a Google Apps LMS system that hosts all training materials and resources, and enables collaboration and teamwork on projects*Led the development of a Google Apps program development and scheduling application that facilitates assignment of resources, reconciles training hours by subject, and improved productivity by 10%.*Created various revenue-generating digital assets/content from websites, landing pages, social media, and multimedia, resulting in marketing ROI over 1000%

Initiated project and planned scope management plan; Gathered customer needs and requirements through email surveys, interviews, and originated business idea; Led design and implementation of front & back office systems, and software; Created comment database and report card design; Developed storyboards, processes, and organizational process assets; Managed and directed project work; Monitored and controlled project work; Pre-qualified and selected vendors for website design, development, audio and video procurement

*Co-founded, marketed, and sold a brand new revolutionary brand in the smartphone advertising market to Kookmin Dangol, Ltd.*Developed and implemented strategic and tactical communications plan designed to capitalize on market opportunities, generate demand/leads, measure ROI on investments, and to position company for sale*Led development of logo, website, and mobile app (iOS & Android) with external designers, product managers, and developers*Create targeted marketing campaigns to acquire 100 new merchant relationships *Managed budget and made best use of limited marketing dollars

Founded, created, and marketed one of the first online shopping malls grossing $40,000 in monthly sales of popular consumer products including electronics, books, accessories, and jewelry; Created and optimized powerful digital marketing campaigns including email marketing, PPC (Google AdWords/Omniture), SEO, banner ads, press releases, and copywriting

Multiple top producer