Gene Lewis Email & Phone Number

Glendora, Ca, Us

California, United States

Indianapolis

Indianapolis, Indiana Area

• Serving as a core team member in an initiative to complete an international domain migration project for around 5000 employees. • Acting as an escalation point of contact for all senior level and level II and III support tickets.• Manage, maintain and resolve Service tickets on a daily basis.

Greater San Diego Area

• Proactively monitored customer trouble tickets.• Ensured that all tickets and phone calls are handled within appropriate service level agreement time frames.• Escalated tickets as needed.• Served as operating system expert, providing technical support for entire organization.• Created virtual machines for test environment using VMware• Researched requirements, deployed in a test environment, created documentation, and instructed peers on the use of software

Everett, Washington

• Required to Troubleshoot and resolve all machine application issues called in by the customer with a 100% success rate in meeting all SLA times.• Installed, configured, and deployed Windows Server 2012 R2 (Active Directory, DHCP, Domain Services, etc.)• Served as operating system expert, providing technical support for entire organization.• Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.• Provided senior technical support to both in-house staff and clients for all network, software, and hardware related issues.• Creation, and Assignment of Tickets. (Autotask Ticketing System)

Indianapolis, Indiana Area

• Troubleshot and resolved web application issues escalated from customer support and other departments.• Assisted in the monitoring and reporting on website traffic and performance.• Developed IT strategic vision and drove key departmental objectives. (VMWARE, and Remote terminals) Completed A/B testing and set up FTP procedures to transfer multiple forms of artwork files within the organization.• Served as operating system expert, providing technical support for entire organization.

Corona, Ca

• Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.• Completed A/B testing and set up FTP procedures to transfer multiple forms of artwork files within the organization.• Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.

Music Management

Music Theory And Composition

Information Technology