Generose Mccarty Email & Phone Number

Columbus, Ohio, US

• Analyzed and interpreted processing errors for Public Sector Money Out participant requests.
• Collaborated with associates to improve GIACT fraud review procedures.
• Collaborated with associates and field reps to improve NIGO and payroll procedures for the Arizona State Retirement plans.
• Created training and reference material for handling suspense for Savings Plus and Arizona State Retirement plans.

Columbus, Ohio, US

• Accurately and efficiently processed payroll details for public sector retirement plans.
• Accurately and efficiently processed New York State Deferred Comp. wires, transfers, and payroll details.
• Reached out to retirement specialists to ensure rollovers and transfers are processed accurately.
• Helped lead monthly team meetings and daily huddle meetings.
• Coordinated monthly team engagement activities.

North Canton, OH, US

• Develop a comprehensive understanding of the Camp Invention program; accurately respond to customer inquiries by providing program information, locations, and pricing.
• Assist customers in navigating the Camp Invention website to register participants online.
• Problem analysis and resolution.
• Customer follow-up and attention to detail.
• Accurately and efficiently enter and process registrations.
• Research and resolve customer-related issues in a timely and professional manner

• Initiated proactive outbound telesales calls to obtain new business from subcontractors.
• Developed logo design for company project signs.
• Developed lasting relationships with subcontractors and co-workers.
• Provided administrative support to administrative staff.
• Market Research: Perform interviews and prepare report of findings.

North Canton, OH, US

• Co-Authored the Master Plan for the project.
• Created the Gantt Chart Structure.
• Created the Work Breakdown Structure.
• Created in the Estimating Process.
• Assisted in creating the Risk Analysis & Mitigation Program.
• Assisted in creating the Organizational Breakdown Structure.

North Canton, OH, US

• Student Alumni Ambassador Coordinator; help organize alumni events.
• Create and edit the Alumni section of the Walsh Times Magazine.
• Update social networks such as Facebook, Twitter, and Pinterest.
• Update the student/alumni information on the University's Banner System.

St Louis, MO, US

• Communicated effectively with customers to ensure accurate orders.
• Prepared food and maintained a clean work environment.
• Provided customer service to ensure customer satisfaction.