Gene Santana Email and Phone Number

Commercially adept professional with extensive years of Telecommunications and Wireless Industry experience ensuring consistent Global Carrier Operator Management, Certification and Technical Acceptance support, and consistent process improvement and control. Proven track record of driving product lifecycle, and providing roadmap strategy development, along with supporting IoT solutions. Leading and enabling development, certification teams, and IT teams towards value added solutions, AGILE approaches, and building partners that will deliver the company’s investment in products and cloud services. Highest level of support aligned with implementing customer engagement strategies, customer feedback tools, and data-driven decision making to support software as a service (SaaS), wireless modules, cloud solutions, along with development of emerging technologies. Robust success introducing innovative products in competitive markets, extensive knowledge of the connected wireless industry. Proven leader, coaching teams to drive and deliver organizational change and excellence. Instrumental in distilling complex business challenges incorporating proper governance, standardization, and ensuring compelling products.Highlights of Expertise• Strategic Direction and Innovation• Military Grade Secure Products and Support• Global Account Management • Business Development & Strategy• Data Security & Data Analytics• IoT Modules, Smart Home, Smart City• Customer Experience Management & Support• Teamwork, Collaboration & Leadership • Technical Project Management• Budget, Pricing & P&L Management• Strong Verbal & Written Communication• Expense Control & Cost-Savings• Product Strategy, Product Management• Analytical Skills Signature Achievements• Developed and Launched over 17+ major products and ref designs by managing launches with a cross-functional organization across global sales channels.• Robust support for global carriers with direct reports by leading experienced high-performing BlackBerry System Engineering teams.• Multiple operator approvals and certifications for Verizon, T-Mobile, ATT, Sprint, and European mobile operators allowing "Full Retail Channel" launch across global regions.