Genesis Carpio Email & Phone Number

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Communicated product information with confidence and educated consumers about company.
• Executed brand activations to standards and with professionalism.
• Set up and broke down promotional booths and tents.
• Engaged with customers at special events and on social media, discussing brand and trends.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved accounting, service and delivery concerns.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed-through on all critical inter- departmental escalations to increase customer retention rates.

New Orleans, Louisiana, United States

• Build and maintain resonating relationships with clients.
• Scheduling coordinator and booking director.
• Improve operational efficiency thereby improving profit margins and increasing customer satisfaction.
• Meet target objective for production/scheduling/booking goals.
• Training coach and coordinator
• Establish strategies for making operational processes more efficient.

Gretna, Louisiana

• Supervision and staff management
• Responsible for overseeing the day-to-day operations of the restaurant
• Overseeing shifts and ensuring that staff members are properly assigned, trained, and equipped to fullfill their roles.
• Monitor staffing levels, adjust schedules as needed, and address any issues that may arise during shifts.
• Help onboard new staff members, provide guidance, and ensure that employees are trained on IHOP's policies, procedures and safety standards.
• Monitoring and tracking inventory levels, placing orders for supplies and ingredients, and ensuring proper stock rotation.

Psychology

Massage Therapy/Therapeutic Massage

High School Diploma