- Created and published weekly newsletter to over 5,000 people including undergraduate and graduate students, alumni, faculty, and staff.- Led the interaction between 52 university and local elementary students through the pen pal program.- Managed social media accounts, (Instagram, Facebook, and Twitter), through interactive posts to keep the community updated on events and current programs.

- Implemented a strategy for collecting and processing warranty and claims data for multiple premier food brands including Burger King, Tim Hortons, and Popeyes Louisiana Kitchen.- Participated in the supplier evaluation of Marmon Foodservice Technologies carried out by Jack-in-the-Box and Chick-Fil-A. Provided key insights throughout and post-supplier evaluation.- Reconciled pricing for five global regions, representing $100,000+ in inventory for Restaurant Brands International (RBI).- Grew understanding of consumer needs through participation in “Voice of Customer” event sessions.

- Contacted alumni and friends of the university to fundraise over 1 million dollars on behalf of Allerton Park, Krannert Center, University of Illinois at Urbana-Champaign, and University of Illinois at Springfield.- Maintained and updated contact information of all University of Illinois alumni.

- Created press releases to inform public on the City Clerk’s activity throughout the city.- Drafted talking points for the City Clerk’s speeches and presentations to help her be prepared for events.

- Reviewed client’s documents prior to issuing a new or renewed Illinois Driver’s License and/or Identification Card.- Photographed clients for their Driver’s License and/or Identification Card as well as proctor and grade written driver’s license exams.