• Defined, implemented and revised operational policies and guidelines. • Oversaw day-to-day production activities in accordance with business objectives to stimulate and grow business systems and profits.•Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality of business• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth. •• Achieved team goals through formalized training plans, coaching and performance management• Created, implemented and coordinated staff trainings while increasing product and service consistency Led change and transformation across business areas to deliver benefits and align company resources