Genesis Nance Email & Phone Number

Management of over $8 Million in warehousing revenue including management of account reps, systems and monitoring of daily/weekly/monthly billing.Interacted with key points of contact to build strong relationships within the supply chain. Addressed customer issues promptly and with professionalism, ensuring reports, complaints, and information requests were handled efficiently. Communicated order status and support requirements effectively to various stakeholders, including Contract plant… Show more Management of over $8 Million in warehousing revenue including management of account reps, systems and monitoring of daily/weekly/monthly billing.Interacted with key points of contact to build strong relationships within the supply chain. Addressed customer issues promptly and with professionalism, ensuring reports, complaints, and information requests were handled efficiently. Communicated order status and support requirements effectively to various stakeholders, including Contract plant manager, logistics director, sales manager, third-party carriers, and operations managers. SAP portal used for inventory planning, reporting (confirmations, goods issue, and goods receipt), and tools to create stock transfer orders.Streamlined the documentation process to ensure our inventory and billing stay up to date, achieving an impressive 99.89% accuracy rate. Each week, I plan an average of 15-20 loads, coordinating with third-party carriers for efficient truck load deliveries.Monitored and reported on customer trending, performance, revenue and KPI metrics to determine profit progress and pricing updates.Coordinated and scheduled movement of multi commodity customer base including inventory management and service resolutions.Coordinated sales efforts for new business as well as identifying inside sale opportunities.Training and onboarding of new customers for all new accounts and account reps.Assisted in implementing RAMP WMS as well as process improvements and process creations.Continually research industry and market changes that influence capacity, availability and pricing decisions.Filed and maintained compliance records through federal reporting regulations for all liquor warehousing requirements.Worked directly with upper management and CEO on project management.Regularly met with customers for progress reporting and annual customer reviews and contract renewals. Show less

Account representative for 7 plus key accountsOrder management and key entry in to WMS systemsOrder processing and allocationProblem solving and Solution resolution managementMaintained daily interaction with account contacts and teamsCoordinated transportation on all company owned freightParlayed communication between customers, transportation and end consignees.Helped to maintain service levels of up to 99.8% accuracy

United States

Dedicated account representative for $1M annual revenue paper client.Dual systems management for order entry, inventory review and backorder management. Transportation coordination with warehousing and transportation departments to ensure on time delivery.Reviewed and participated in annual inventory counts.Reconciliation of oddities in monthly billings.Rail and demurrage managementInbound scheduling as well as outbound scheduling for over 60TL a week.Led monthly… Show more Dedicated account representative for $1M annual revenue paper client.Dual systems management for order entry, inventory review and backorder management. Transportation coordination with warehousing and transportation departments to ensure on time delivery.Reviewed and participated in annual inventory counts.Reconciliation of oddities in monthly billings.Rail and demurrage managementInbound scheduling as well as outbound scheduling for over 60TL a week.Led monthly customer meetingsParticipated in service resolution and CRMTrained replacement account representative at time of promotion. Show less

rovided support for members and providers ensuring a high level of customer service with every transaction. Communicated plan benefits, eligibility inquiries as well as Membership details and EOBConsistently met with and established productivity metrics.Scheduled and monitored adherence and quality standards.Assist members with HMP/PPO and PCP selections based on network guidelines.Effectively locate and interpret complex date over 35 databases and resources.Researched… Show more rovided support for members and providers ensuring a high level of customer service with every transaction. Communicated plan benefits, eligibility inquiries as well as Membership details and EOBConsistently met with and established productivity metrics.Scheduled and monitored adherence and quality standards.Assist members with HMP/PPO and PCP selections based on network guidelines.Effectively locate and interpret complex date over 35 databases and resources.Researched and resolved Pharmacy Claims and denials to ensure compliances and guidelines were followed for all member and vendors. Show less

Answer inbound calls helping customers with PO status, tracking information, and item availability Provided general administrative support of the brand team, channel team, regional partners, and maintained inventory of samplesUtilized computer system SAP to process orders and check or make changes to existing orders Conducted weekly conference calls with regional partners to provide status on open orders and replenishment dates on backorder itemsPartnered with the demand… Show more Answer inbound calls helping customers with PO status, tracking information, and item availability Provided general administrative support of the brand team, channel team, regional partners, and maintained inventory of samplesUtilized computer system SAP to process orders and check or make changes to existing orders Conducted weekly conference calls with regional partners to provide status on open orders and replenishment dates on backorder itemsPartnered with the demand planning team to check the availability of items or additions to productionExecuted a series of reports that facilitated the management of due/overdue orders and helped achieve communication of delays to customers as well as internally with traffic/distributionUtilized customer service skills and relationship building to generate increased loyalty and satisfactionActively gained ownership of assigned accounts, coordinated specific requirements specified by the customer, and proactively communicated new products and marketed current promotionsCompleted daily reports that allowed to effectively communicate issues or questions on purchase orders and immediately determine a solution for the customerAssisted new distributors by setting up accounts to ensure the start of a long-term relationshipKey account responsibilities extended to support overall success with National Accounts Show less