Genesis Bedon Email & Phone Number

Streamwood, Il, Us

Hoffman Estates, Illinois, United States

3500 Midwest, Oakbrook Il

• Lead front office employees to make sure all guest receive prompt and personal experience• Front Office operations including but no limited to: guest registration, assignment of rooms and check-out procedures• Hiring and training front office personnel• Assisting Front Office Manager with administrative work; payroll, scheduling, archiving documents.• Employee evaluations• Monitor inventory and ordering merchandise based on demand• Providing instructions to Front Office staff• Inquire about overall experience of guest and resolve issues

Oak Brook, Il

• Oversee daily operation of the Front Office, including Front Desk Agents, PBX Operators and Bellstaff. • Provide support and assisting the Front Desk staff with any questions or guest situations.• Greet and welcome owners/guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guest accounts at check in and check out.• Responsible for training of new department Team Members.• Maintaining a house bank • Follow up on any unresolved situations in a timely manner and pass on appropriate information to next shifts MOD

Schaumburg, Illinios

• Preforming all check-in and check-out tasks regarding guests • Managing online and phone reservations • Handle complaints and requests • Handle cash payments • Correct, adjust and post guest payments • Reply and follow up with Kipsu requests • Follow up with maintenance and housekeeping • Help train new employees • Hilton tally • Guest Assistance • Work closely with supervisor to achieve monthly and weekly goals • Sharing ideas with supervisor about new projects

Puerto Rico

•Register guests and assigns rooms.•Accommodates special requests whenever possible.•Assist in preregistration and blocking of rooms for reservations•Handle credit card and cash transactions•Answer any in coming calls•Book tours and excursions for our hotel guest•Take care of all guest requests

San Juan, Puerto Rico

• Answer the phone at the front desk to respond to current and prospective guest’ needs • Greet walk-in guests and guests with reservations when they arrive at the front desk. • Register and process guests and their assigned rooms. • Up Sell guest rooms and promote hotel services. • Book reservations for individuals, families and groups as required. • Schedule special services, such as spa treatments, when guests inquire. • Refer guests to local amenities and venues. • Communicate guests’ requests and complaints to the appropriate department

Puerto Rico

• Greeted customers and determined their needs and wants.• Ensure high levels of customer satisfaction through excellent sales service• "Go the extra mile" to drive sales.• Maintain in-stock and presentable condition assigned area

Education record

Tourism