Genesis Diaz Durango Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

• Supervised non-clinical staff to ensure co-payment collection rates were at a minimum of 95%, and to ensure that work queue rates met the desired metric of less than 50 referrals.• Provided training to Physicians and Staff during transition to telemedicine platforms (Virtual Visit, Telephonic Visit), COVID-19 workflows, Event notifications and New Workflows (GI Annex) • Provided Administrative coverage for two additional ACPNY medical offices.• Lead the Press Ganey Improvement Project that resulted in 25% increase in returned patient surveys for the office. • Collaborated with multiple ACPNY Offices to facilitate COVID Vaccines, provide COVID-related education to patients, and ensured the office staff was equipped with all required materials during COVID. • Ensured employees complied with all HIPAA policies and local, state federal and regulatory standards.

Jamaica, New York, United States

• Managed all internal and external referrals to specialist through authorizations, coordination, and scheduling patients to appointments.• Lead health campaigns and initiatives with the care teams.• Reviewed EPIC referral work queues daily to stay compliant with referral procedures per company policy. • Effectively communicated with physicians, administrators, clinical managers and staff to ensure patient satisfaction and care.

New York City Metropolitan Area

• Planned, developed and conducted contraception counseling for the Women’s Health Department• Assisted with the Breast Cancer Clinic once a month as a translator for Spanish speaking patients.• Directed presentations and created curriculum for HIV Support, Pregnancy, and Women’s Health. • Conducted Patient Satisfaction Surveys and New Patient Orientation.• Implemented and trained staff of all levels to navigate the Patient Portal. • Created and implemented a Prenatal Workout Handout for the Women’s Health Department.

Mha, Health Care Administration

Activities and Societies: • Upsilon Phi Delta Honor Society

Bachelor Of Arts (B.A.), Psychology