Genesis Delgado Email & Phone Number

Los Angeles, Ca, Us

Los Angeles County, California, United States

I am proud to support the impactful work of Proyecto Pastoral as the Executive Assistant to the Executive Director. In this role, I manage day-to-day operations, coordinate strategic projects, and serve as a key point of contact to ensure the organization’s mission thrives. My work focuses on streamlining administrative processes, fostering clear communication, and providing organizational support to advance our programs and initiatives that empower underserved communities.

Los Angeles, California, United States

Partnered with executives to manage administrative tasks and support project management, ensuring smooth execution of projects.Managed vendor relations for community initiatives, including sourcing, contracts, legal assessments, payments, and timelines.Oversaw all aspects of executives' schedules, including travel arrangements and strategic prioritization to meet deadlines.Established executive assistant standards and used project management principles to enhance workflow and career development.Built and maintained strong client relationships, identified opportunities, and closed deals through consultative selling and negotiation.Streamlined executives' workloads by optimizing resource allocation and efficiency with project management techniques.Coordinated sponsorships for large events, managing sponsor relationships and ensuring agreement fulfillment for event success.Managed relationships with board members, senior executives, and external partners to ensure clear communication and project alignment.Led complex projects, applying best practices to align with executives’ vision, monitor progress, and address risks.Provided support to C-Officers and their staff, prioritizing tasks and streamlining workflow with project management methods.Executed corporate administrative practices aligned with project goals and department SOPs.Prepared management reports with project metrics for C-Officers and Directors, aiding decision-making.Coordinated information flow, followed up on correspondence, and maintained executive calendars, resolving conflicts and aligning schedules.Arranged corporate travel, optimized plans with project schedules, and managed on-site meals, reception backup, and event coordination.Reviewed and created expense reports and payment vouchers, ensuring accuracy and budget compliance.Performed other assigned tasks, efficiently managing multiple projects.

Beverly Hills, California, United States

•Leads the scheduling function for the office to include supervision of project schedulers •Facilitated and executed the setup and training of the Mindbody system for the CEO & staff•Expert in utilizing Mindbody system daily for managing schedules for doctors, providers and customer rebookings, tracking leads, and marketing•Executes the schedules, develop and review project baselines, monitor and tracks reports•Supports the projects in all other aspects of scheduling analysis and special studies• Develops full Critical Path Method (CPM) logic-generated baseline schedules for projects•Modeling and driving the company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework•Assess, hire, and retain off-right fit team members through comprehensive training, leadership, supervision, counseling, and coaching•Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions•Execution of the company Operational Model with consistency to meet identified office imperatives in partnership with the CEO•Management of expenses to achieve monthly goals and budget•Showed proficiency and adherence to cash management and accounting protocols•Streamlined commitments and open communications with direct supervisors that develop trust-based relationships and foster open communications with appropriate stakeholders•Ensure compliance with company policies, as well as State, Federal, and other regulatory bodies•Report weekly to CEO detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems•Performs all administrative duties inclusive of phone, customer chat, GFE’s, bookings, customer consults and payments•Scopes, plans and executed social media content for newsletters, blogs and engaging social content•Setup and published an iOS application for the business to the Apple App Store

South Pasadena, California, United States

Experience providing support to senior level executives.Formulated performance improvement plans/reviews.Mentor, evaluate, and develop employees.Provide patient care support and assist providers.Supervise and manage all day to day operations and staff, delegate responsibilities, assure that all operations are performed to comply with protocol, policies and procedures.Implement strategies to grow business and ensure elevated customer service and patient relations.Oversee facility maintenance, develop budgets and create marketing and Social media promotional campaigns.Hire, train, recruit and schedule employees. Mentor, inspire, direct and lead team using strong business acumen experience and excellent interpersonal skills.Ensure all financial records and reports align, as well as ensure all personnel/payroll related administrative duties are completed correctly, accurately on time and in accordance to company expectations.

Beverly Hills, California

Responsible for developing and maintaining a positive work environment and turnover reduction.Utilized result based forecasting to effectively schedule team members on job assignments based productivity and skill level.Promoted sales efforts on both new and existing patients by delivering a high level of customer service and patient care.Policy and procedure over siteInventory managing and orderingNew patient consults- Stem cell treatments, Aesthetic procedures (Injectables & Surgical)Coordinated pre, post and procedural schedules for 4 plastic surgeons in the ENT and Plastic Surgery Departments in a hospital setting.

Los Angeles, California, United States

Managed and coached a team of over 30 employees in reception and the back officeIdentified key guests and provided personal assistance to the doctors, nurses and patients.Experience in preparing and assisting with injectable products (Allergan, Galderma, Merz), non-invasive treatments (Ultherapy, coolsculpting- certified),Face-to-face consultations with current and potential patients from initial inquiry to follow-up after careMaintained schedule template for physician and prepares attorney conferences.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts - Aa, Computer Science