Genesis Dimaculangan Email & Phone Number

San Pablo City, PH

United States

• Performs maintenance for core system availability. Provides second level of support,monitoring update and ensuring systems will operate correctly in current and futureenvironments.
• Provides second level of technical support for all corporate systems and software components
• Plans and coordinates testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
• Leads and participates in efforts to develop and implement processes for application and system monitoring
• Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases.
• Monitors applications, documents and analyze problems and inform management for application maintenance schedule

• Ensure the secure operation of the in-house computing systems, platforms, and networkconnections by monitoring and execution of approved policies, procedures, and associatedplans for IT systems security and controls..
• Maintains IT security related baseline processes, configurations, and backup to ensure continuity of IT Security Operations Center (SOC)
• Assess and evaluate the root cause analysis of IT security related incidents to better understand and implement appropriate actions or recommendations.
• Coordinate with IT unit and other system administrators, partners, or service providers for all IT security related requirements.
• Initiate the implementation of IT security controls requirements;
• Supports IT to administer, manage and maintain end-user accounts and privileges.

• Plans, develops, tests, documents, and implements information systems established by themanagement through the IT Manager. Supports and maintains existing applications asassigned and required by the IT Manager. Assists.
• Consults with users to identify current operating procedures and clarify needs and concerns for resolution;
• Designs reports and screens to accomplish goals of users’ request.
• Writes manual for users to describe installation and operating procedures.
• Trains users to use applications and provides technical assistance when required.
• Develop and document individual problem handling techniques and error identification to maintain customer confidence and satisfaction.

• Responsible for addressing all reporting requirements that will aid in managing theorganization effectively and efficiently. Provides time-sensitive and actionable data that willassist the management in planning and.
• Generates accurate and timely reports as required by the management or the customers.
• Interfaces with users to identify report requirements
• Follows defined report templates, policies and processes in report creation and submission.
• Identifies and addresses variances in reports.
• Has knowledge in using Excel formulas