Genesis Llanos Email & Phone Number

Madrid, Es

Madrid, Es

-Led the successful delivery of IT projects, including app and web development initiatives, by administering comprehensive project planning procedures from initiation to fruition.-Coordinated stakeholder communication and requirements/resources management through the organization of tasks among cross-functional teams, employing Scrum Master Techniques in Microsoft DevOps.-Generated detailed progress reports to illustrate project journey to sponsors, ensuring transparency and alignment with strategic objectives, facilitated effective communication within the team by providing regular updates on project status and changes to be implemented, while establishing and adhering to project deadlines.-Managed the onboarding process for users of new software/systems, including the creation of documentation and implementation of real-time updates with developers to address any arising changes.-Experienced in Chrome Remote Desktop, assisted users with installation of software/resolving technical issues, managing the Helpdesk, and created merge templates/documentation for a proprietary system.-Experienced in Microsoft PowerApps, performed app development on the UI for apps/websites consisting of wire-framing and editing of HTML/CSS code.

Orlando, Florida, United States

-Exceeded sales targets consistently by leveraging effective customer relationship management and strategic product positioning.-Implemented goal-oriented sales strategies and up-selling techniques, resulting in a significant increase in company revenue.-Cultivated and maintained long-term relationships with key clients in the travel and hospitality industry, fostering loyalty and repeat business.-Proactively addressed customer concerns and resolved issues promptly, ensuring a high level of customer satisfaction and retention.

Orlando, Florida, United States

-Developed and delivered compelling sales pitches, negotiating favorable contracts with clients to meet both their needs and company sales objectives.-Successfully recruited clients for property viewings at multiple company locations, driving lead generation and conversion rates.-Implemented and refined sales strategies to increase leads and successfully close deals, contributing to overall company growth and profitability.-Demonstrated proficiency in managing sales processes from prospecting to closing, consistently meeting or exceeding sales targets.