Génesis De León Email & Phone Number

Assist in confirming check disbursements for clients.Confirm information via telephone with the corresponding medical facilities.Create Excel sheets, reports, and Word documents.Send documents via email.Use Abacus, Slack, Chartswap, and RingCentral for specific job tasks.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

Google Waze Campaign

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

Community Justice House Center (CJHC)At the time I performed this role, I used to perform the following tasks: attention of telephone calls, attend visits, coordinate and prepare office trips, receive and safeguard the documents, perform basic calculations and prepare budgets, follow up under the orders of my boss to the 9 directors, keep the agenda up to date, activity tracking, writing and sending communications, assistance to users via WhatsApp.Also, as a management assistant for… Show more Community Justice House Center (CJHC)At the time I performed this role, I used to perform the following tasks: attention of telephone calls, attend visits, coordinate and prepare office trips, receive and safeguard the documents, perform basic calculations and prepare budgets, follow up under the orders of my boss to the 9 directors, keep the agenda up to date, activity tracking, writing and sending communications, assistance to users via WhatsApp.Also, as a management assistant for now I have been able to provide my opinion and help under the institution social media film such as; Instagram, Twitter and Facebook. Show less

Santo Domingo, Distrito Nacional, República Dominicana

-Handling phone calls and office visits.-Coordinate and prepare office trips.-Writing and sending communications.-Keep the agenda up to date.-Perform basic calculations and prepare budgets.-Report writing.-Mantener la agenda al día.-Realizar cálculos básicos y preparar presupuestos.-Redacción de informes.

Santo Domingo, Distrito Nacional, República Dominicana

InterContinental Hotels Group -Listen to calls from call center operators, recorded or live, in order to evaluate compliance with protocols and quality parameters.-Evaluate interactions on a weekly basis and provide aspects to improve.-Prepare evaluation reports.-Assist and direct calibrations with the client directly to update or evaluate quality parameters.-In my charge I was managing 40-50 operators.

Santo Domingo, Distrito Nacional, República Dominicana

Xfinity Mobile Comcast-Listen to calls from call center operators, recorded or live, in order to evaluate compliance with protocols and quality parameters.-Evaluate interactions on a weekly basis and provide aspects to improve.-Prepare evaluation reports.-Assist and direct calibrations with the client directly to update or evaluate quality parameters.-In my charge I was managing 40-50 operators.

Santo Domingo, Distrito Nacional, República Dominicana

Samsung United States-Provide information and resolve doubts.-Solve customer problems with the service the company offered.-Receive and process orders, requests and invoice claims.-Resolve technical problems with basic steps via telephone.-Prevent future incidents.

Arkansas, United States

Dominican Republic

Santo Domingo, Distrito Nacional, República Dominicana

Verizon Prepaid-Provide information and resolve doubts.-Solve customer problems with the service the company offered.-Receive and process orders, requests and invoice claims.-Resolve technical problems with basic steps via telephone.-Prevent future incidents.-Assist with the installation, maintenance and basic repair steps of the products sold.-Shorten service times during the call, offering fast and efficient service.-Collect valuable information about the… Show more Verizon Prepaid-Provide information and resolve doubts.-Solve customer problems with the service the company offered.-Receive and process orders, requests and invoice claims.-Resolve technical problems with basic steps via telephone.-Prevent future incidents.-Assist with the installation, maintenance and basic repair steps of the products sold.-Shorten service times during the call, offering fast and efficient service.-Collect valuable information about the client, their needs and preferences. Show less

República Dominicana

Campaign/Project: Red Box-Provide information and resolve doubts.-Solve customer problems with the service the company offered.-Receive and process orders, requests and invoice claims.-Resolve technical problems with basic steps via telephone.-Prevent future incidents.-Assist with the installation, maintenance and basic repair steps of the products sold.-Shorten service times during the call, offering fast and efficient service.-Collect valuable information about… Show more Campaign/Project: Red Box-Provide information and resolve doubts.-Solve customer problems with the service the company offered.-Receive and process orders, requests and invoice claims.-Resolve technical problems with basic steps via telephone.-Prevent future incidents.-Assist with the installation, maintenance and basic repair steps of the products sold.-Shorten service times during the call, offering fast and efficient service.-Collect valuable information about the client, their needs and preferences. Show less

Master Of Education - Med, Research Applied To Education

Bachelor Of Education - Bed, English Oriented To Teaching

French

English

English

English Inmersión Program

Technical Nursing