Selected to participate in an intensive 20-week CompTIA technical and professional development training program. −Hardware & Software Troubleshooting: Learned to identify and resolve hardware issues, including desktops, laptops, printers, and peripherals. Demonstrated ability to provide support for various operating systems (Windows, Linux, MacOS) and applications. −Networking: Built knowledge of basic networking concepts, protocols, and troubleshooting techniques. −System Maintenance: Practiced routine system maintenance tasks, such as updates, patches, and backups. −Remote Desktop Support: Gained experience in providing remote assistance to end-users for problem resolution. −Professional Development: Participated in specialized workshops and networking events facilitated by seasoned professionals at companies such as Accenture, BNY Melon, Google, and Bloomberg. Attended coaching sessions and attended ongoing mentorship meetings with members of the IT teams at several Fortune 500 companies.

- Helped customers complete purchases, locate items and join reward programs histories and assisted with sound financial decisions.- Assisted customers by providing information and resolving their complaints to support positive customer service.- Counted cash in the register drawer at the beginning and end of shift.