Genesis Villegas Email & Phone Number

Mcallen, TX, US

-Facilitate virtual training for new hires and continuing education training for front line representatives-Develop training modules for support applications and customer service skills using a variety of methods and strategies based on feedback from customers and end users-Create a criteria for measurement of training effectiveness and progress-Identify.

Remote

-Intake, identify, review and triage high complexity inquiries-Provide support and resolution for complex inquiries via phone and email communication-Coordinate and outreach with providers, stakeholders, insurance companies, health care facilities and CMS groups-Provide excellent customer service while adhering to company policies and procedures such as.

Mcallen, Texas, United States

-Facilitates virtual training for phone and web chat roles for a government contract -Provides refresher training for tenured employees as needed-Coordinates with multiple departments to onboard new employees-Works alongside talent acquisition to interview and evaluate potential candidates for the program -Delivers classroom training and formal.

Remote

-Responsible for supervision, development, and coaching of CSRs to assure KPIs are met, productivity, quality, attendance, schedule adherence and timeliness of work-Evaluated CSR calls to observe trends and behaviors among the group and follow up on improvement-Collaborate with team of supervisors and upper management to build and implement plans to.

Mcallen, Texas, United States

-Answer inbound bilingual customer calls in a fast paced environment -Provide attentive customer service and escalate calls to appropriate department as needed-Adhere to the Privacy Act as it relates to the confidentiality of information received-Adhere to metrics of average handle time, quality, accuracy, and schedule-Applied feedback from weekly coaching.