Cloud Operations Engineer
Sep 2016 - Aug 2019
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Genesis Lim Email & Phone Number
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Role
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Location
Metro Manila, National Capital Region, Philippines
Who is Genesis Lim? Overview
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Genesis Lim previously worked as Cloud Operations Engineer at Trend Micro and Information Services Engineer at Trend Micro.
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About Genesis Lim
In the pursuit of having a community within my workplace, with background on systems administration and cloud-based systems, aspiring to gain experience related to learning management system and producing significant work.
Listed skills include Html, Php, Mysql, Leadership, and 7 others.
6 roles
Genesis Lim work experience
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Information Services Engineer
Jul 2016 - Aug 2019
Cloud Operations Engineer
As a Cloud Operations Engineer in the Data Center Services (DCS) Department, key roles are:- Assume first responder role during incidents or requests. Monitoring, troubleshooting DCS Infrastructure and 50+ services through tools such as Monitis and Zenoss.- Provide support for Senior Engineers, RD Partners and all other user reports through JIRA and e-mail. - Constantly co-working with Taiwan-based counterparts as well with other Trend Micro members from US and Germany.- Coordinate and work with third-party vendors and remote hands for hardware troubleshooting tasks. - Remotely perform server-related and basic network switch-related task on data centers located in US and Germany. Has a certain knowledge in handling Dell, Supermicro, Cisco servers/switches. Able to troubleshoot common hardware issues such as disk, RAID, battery, MDStorage, NETAPP, etc.- Initiates P0 process when a certain KPI is breached. Proper escalation is observed.- Produce monthly service and incident reports for managementOther task includes:- Coach DCS interns through transfer of information and regular guidance.- Spearhead internal projects of DCS consequently enhance programming skills especially PHP.- Learning new technologies such as AWS.- Familiar with using Patching tools such as Ivanti/Shavlik Patch ManagementCloud Operations Senior Engineer Immersion Program- Deployment of servers through Vcenter, migration of physical servers to VMs- Cater to service-specific requestsDCS COC Japan February-May 2018 (Shibuya-ku, Tokyo)- Acted as a bridge to connect JP stakeholders for any issues related to DCS- Communicated with JP stakeholders for business-related concerns and provided regular report as well as gathered feedback for further improvement- Served a backup role to ensure that the service is operating continually during times that the PH office is unavailable- Played a part in a project incorporating PHP and JIRA backend. Familiar with JIRA API and Workflows
Sep 2016 - Jul 2019
Information Services Graduate Program Trainee
Passed the ISGHP Batch 3 TrainingExposed primarily in Linux, Windows, Information Security, Virtualization, Programming areas.Includes:- Basic Linux commands, services, and installation.- Windows GPO, DNS, etc.- SANS- VMware Technology- Python
Jul 2016 - Sep 2016
On The Job Trainee
HappyPlus OperationsEncoding, Documentation of Operations and basic account balancing.
Apr 2015 - May 2015
Student Trainee
Christ'S Commission Foundation Inc.
-HTML, CSS, PHP and MySQL training-Technical support during events-Live streaming and Online technical support-Web Administration
Apr 2014 - May 2014
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Where is Genesis Lim based?
Genesis Lim is based in Metro Manila, National Capital Region, Philippines.
What companies has Genesis Lim worked for?
Genesis Lim has worked for Trend Micro, Jollibee Foods Corporation, and Christ'S Commission Foundation Inc..
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What skills is Genesis Lim known for?
Genesis Lim is listed with skills including Html, Php, Mysql, Leadership, Project Management, Research, Linux System Administration, and Windows System Administration.
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