At Gene's Beenz, I'm passionate about transforming the coffee experience for enthusiasts and casual drinkers alike. As the CEO and Founder, I've taken my lifelong love for coffee and built a business that celebrates the art and science of roasting quality beans. Here's how we've made it happen:• Crafting Excellence: We've developed a comprehensive process for selecting, roasting, and distributing the finest coffee beans, ensuring each cup delivers exceptional flavor and aroma. Our rigorous testing and benchmarking allow us to create the most desirable coffee and roasting profiles.• Operational Efficiency: Drawing on my background in process improvement, I've designed and implemented efficient roasting and shipping processes using advanced process design tools and quality controls. This ensures our customers receive their coffee fresh and on time, every time.• Customer Experience: At Gene's Beenz, our customers are at the heart of everything we do. We strive to offer superior service by engaging with them across our platforms, listening to their feedback, and adapting our offerings to meet their needs and preferences. Our mission is to make every coffee moment memorable.Through Gene’s Beenz, I’ve been able to marry my entrepreneurial spirit with my expertise in strategic operations, creating a unique and thriving coffee business that prioritizes quality, innovation, and customer satisfaction. I look forward to further expanding our horizons and continuing to deliver exceptional coffee experiences.Visit us at Gene's Beenz | coffee (genesbeenz.com)

Senior Leader, National (2016 – 2022)Oversaw national business relationship management efforts for a leading global real estate B2B organization including over 20,000 business partners and vendors across the United States.• Avoided taxing authority’s penalties of $5M by aggressively managing taxing authority relationships.• Realized $13M of client payments by creating a new process and reconciling previous payments.• Reduced recurring costs of $3.1M by marketing new product to taxing authorities.Senior Leader, Eastern Region (2009 – 2016) Conceptualized, introduced, and led process improvements that reduced or eliminated risk across five critical organizational areas. Cultivated, grew, and maintained key relationships with clients and colleagues to drive change. • Led and mentored a talented team of 70 in consistently surpassing both customer and internal SLAs.• Enabled $5.4M in annual client cost savings by introducing and leading cross-functional efficiency changes. • Improved SLA levels by 175% by leading enhanced controls and inventory management workflow processes.

Assistant Vice President, Black Belt and Master Black Belt (2005-2009)Supported the sales organization by coaching Six Sigma Black Belts as well as completing process improvement projects and conducting change management activities. Provided consulting to business leaders to achieve tactical and strategic goals.• Managed a project to relocate 50% of employees from New York City to Jersey City by reducing physical file space by 60% resulting in $5.6 million in recurring savings.• Successfully completed projects while realizing savings of $12 million for the organization by driving efficient and effective processes while delivering evidence of business change.Commissions Manager, AXA Network- BGA (2003-2005)Managed operations department within an insurance brokerage division comprised of customer relations and data entry departments.• Utilized efficiency methods to drive errors to a 78% decrease from previous levels.• Maintained high service levels, as demonstrated by a consistent 86% satisfaction rating, for a sales force of 7500 Associates.Senior Business Analyst, AXA Network- BGA (2002-2003)Implemented a redesign project within operations to improve process performance.• Developed a resource center to centralize all information by selecting and prioritizing data types as well as facilitating the use of available systems.Supervisor, AXA Advisors- Broker/Dealer (2000-2002)Managed a unit within a new Broker/Dealer focused on quality assurance within customer relations and operational functions.• Created quality assurance and incentive programs based on business requirements in accordance with industry standards. Customer Satisfaction scores increased 90% from previous levels.• Led business role in the implementation of CISCO ICM telephony software which resulted in a 25% FTE save.