• Responsible for ensuring the reliable performance of FinancialForce ERP and Salesforce CRM systems• Lead projects to test and implement ERP systems and applications• Provide technical support and training for users of cloud-based FinanicalForce Accounting and Supply chain management system(SCM) and Conga Composer• Monitors and maintains ERP systems security• Implement and manage object and field level securities to hide critical information • Installs Conga reporting software releases and upgrades• Coordinate EDI rollout • Manage inbound and outbound EDI files• Generate custom reports and support managers to better utilize Salesforce as a sales tool and organize reports for different user profiles

• Responsible for monthly journal entries, recording revenue and expenses• Performed monthly bank reconciliation and account reconciliation• Designed Excel templates to improve productivity and reduce entry time and automatically cross- referencing for errors• Responsible for month-end and year-end closing• Collaborated with accounting manager in documenting accounting process and procedures• Provided management accounting reports• Designed and implemented reports using Crystal Report, FRx software and MS Access• Trained employees on financial database• Participated in continuous process improvement programs• Review and process expense reports and corporate credit cards statements

• Designed financial reports based on users needs using Crystal Report Software and FRx • Worked on SQL Server query analyzer to diagnose and solve technical problems• Worked closely with Microsoft Dynamics SL DB users to have the proper access to the modules they need, set up user access • Designed data entry screen and menu based on users’ need. • Coordinated and conducted meetings with users to troubleshoot and resolve system problems • Worked with consultants and Microsoft for complex troubleshooting issues projects involving computer hardware and software • Analyze and produce detailed documentation of technical issues and user manuals• Conducted training to employees on Microsoft Dynamics SL DB• Upgrade and maintenance of systems after implementation • Perform scheduling backup, storage and retrieval functions • Represented company as primary contact person regarding technical issues