Assisted with the pre-opening & opening of the first-ever Lugang Cafe Restaurant in Mindanao and the 8th branch of the company in the Philippines. Interviewed and recruited the pioneer team for dining and kitchen staff. Trained, monitored and assessed employees. Helped to set up the restaurant; from getting updates on the construction to contacting suppliers for the ingredients and equipment needed for the dining and kitchen area. Managed daily operations, sales and inventory reports, maintenance, quality control, and weekly schedules

Worked as a housekeeping supervisor, concierge and guest services supervisor. Handled and resolved guest complaints from different nationalities, both foreign and local. Supervised the front and back of the house staff, generated reports and weekly schedules. Assisted and trained new employees with their daily tasks and responsibilities.

Made reservations and completed guest check-ins. Handled group check-ins ranging from 200 to 600 pax. Tasked to make showrooms around the hotel and casino for potential customers. Guest grievances handled without oversight.