Manage a diverse portfolio of clients, including both established businesses and startups, ensuring their needs and goals were met.Successfully expand sales through upselling and cross-selling strategies.Achieve an average customer retention rate through excellent service and relationship-building.Developed and executed account plans, resulting in consistent account growth and exceeding revenue targets.Collaborated with cross-functional teams, including sales, marketing, and product development, to align client objectives with company resources.Resolved client issues and conflicts promptly, maintaining a high level of client satisfaction.

- Managed and maintained good relationships while ensuring a high level of customer service and product engagement with Podium accounts.- Strategically positioned as a subject matter expert and all-around resource for servicing client needs.- Responsible for developing customer success plans while monitoring and facilitating the customer’s adoption of Podium solutions and features as they relate to customer needs as they relate to customer business needs.- Coordinated with the Sales and Product Departments to report analysis of trends in customer behavior and updates on customer feedback to assist with facilitating the SaaS platform improvement.- Assisted in building campaigns certification program as well as training Onboarding Managers, Customer Success Managers, Account Executives, and customers on how to get the most value on Podium.- Proficient with Salesforce, Domo, Gainsight, and applicable SaaS software applications

- Attained business goals while communicating timely and accurate information on company vision, strategies, tactical, operational and performance objectives.- Created new business and maintained current customer base by account management and utilizing sports, news, and entertainment advertising schedule.- Cultivated strategic client relationships to support business goals and growth strategies, and profit drivers- Strong business development, relationship management, and lead generation skills

- Regional Director of Sales who oversees (5) properties in Southern California.- Experience in contract review, negotiations, budgeting, forecasting, business development and developing future sales leaders, hotel openings and hotel conversions.- Consistently exceeded sales goals and was consistently one of the top sales managers withinmy organization.- Assist with the management of the operations team with project management, revenue management,operations staff management, contract review, and maximizing productivity.- Experienced in revenue management, P&L analysis, and revenue maximization.- Proficient in most hospitality CRM systems and CRM management- Experienced at networking and growing clientele base and revenue through advancedmarketing initiatives- Detail-oriented, quick follow up and client-focused- Friendly personality and customer-oriented, excels in cold calling and closing business

• Served as Director of Sales and Marketing for this 317-room property with over 5000 square feet of meeting space responsible for strategic planning of the forecast, budget, and annual marketing plan• Served as a leader to the sales team; assisted with the growth and development of Sales Managers• Booked 55% over group sales goal in Q4 2014, an increase of 42.6% year over year• Assisted with implementing the revenue management strategies and packages that increased discount production on an average of 15-20% year over year• Participates in weekly strategy call to proactively develop revenue management strategies • Registration Chair of the San Diego Business Travel Association

• Successfully grew the business travel segment at the hotel by working closely with the Marriott Global Sales Team, negotiating agreements with corporate clients, and within first month of acquiring corporate group, booked 1/3 of the annual goal• Served as Catering Sales Manager in the three-month absence of the Catering Manager exceeding monthly revenue goals in both catering and business travel; increased catering sales by 15%• Served as the Social Media Manager responsible for maintaining the hotel's social media channels such as Facebook and Twitter resulting in a 30% growth in followers

• Acted as the liaison between clients and hotel staff before, during, and after events and served as the main point of contact during negotiations with the Greater Houston Convention and Visitor's Bureau, the Hilton Americas and Hilton National Sales • Served as the Social Media Champion responsible for maintaining the hotel's social media channels such as Facebook and Twitter, which resulted in a 15% growth in followers on both platforms• In 2012, booked 22.3% over group sales goal, an increase of 42.6% over 2011; in 2013, booked 17.5% over group revenue, a $22 increase in ADR for the year • Proficient in all OnQ Property Management Systems, OnQ Rate and Inventory, OnQ Forecast Management Systems, Delphi, and SalesPro. • Responsible for monitoring Revinate, the hotel channel booking systems• Global Sales Team of the Year 2012; recipient for the Embassy Brand and nominated in 2013 for Sales Team of the Year; Connie Hotel of the Year Award winner for 2012 and 2013

•Responsible for the development and performance of all sales activities in the Business Travel market. •Increased growth by 20% with top accounts by providing a presence for the property by participating in travel agency calls, visiting the local accounts and assessing our rate placement for our accounts in comparison to our competitive set and offering competitive rates through research via Hoteligence360.•Increased overall production by 32.5% by revitalizing accounts with limited to no productivity by sshopping the comp set and realigning our strategy and increasing our presence at local negotiated accounts by hosting socials to aggressively promote Unlimited Budget and Hilton Honors specials for all of our local admins.•Saturated local market with aggressive sales calls to uncover new accounts including Coca Cola, SunTrust Bank, Nestle Waters of North America and KIVA Kitchen and Bath.•Traveled to feeder cities to participate in agency calls including Carlson Travel Wagonlit, BCD Travel, and American Express in San Antonio, Dallas and Austin with the Hilton National Agency Sales Executive.•Played a strong role in revenue management by participating in the weekly RevMax calls, updating rate strategies in OnQ R&I, and reviewing and analyzing the Star Report weekly to review opportunities and also, assisted with loading rates in GDS, building SRPs for group and auditing R&I in comparison with the Sales Pro and GRC.

•Responsible for selling hotel guestrooms, catering services and banquet facilities in all markets through direct client contact to maximize total room revenues and profits in all segments of our Sales & Catering Team.•Conducted research via Knowland Group and focused on cultivating relationships and business development by participating in quarterly sales blitzes with local Hilton Sales Managers to feeder cities such as Austin and Dallas to prospect SMERFE groups that were conducting business in the Houston market.•Contributed to the success of the hotel by being self-motivated and exceeding budgeted goals by 30% annually by penetrating the Galleria market and working closely with local venues, churches and regional associations to capture business. •Pinnacle Award Winner for 2009 by finishing in the top ten of Remington Hospitality’s top sales managers for Sales Production in booking 35% over budgeted sales goals with total revenue of $1.2 million.

•Flexible sales manager who worked various markets such as business travel, executive meetings and group sales.•Increased catering revenue by 25% year over year by up-selling special chef services and uncovering catering potential in our competitive set by utilizing our reader board service and conducting local sales calls.•Complete agreements, prepared the hotel for group arrival and resolved any issues or complaints to ensure the quality product delivery and customer satisfaction.•Established a client base of organizations, associations and social business for the hotel by building relationships by to ensure that predetermined sales expectations are not only met but exceeded.•Dow Sales Award winner for sales performance in 2007 due to booking over 35% of sales goal for the year.

Planned client site inspections, participating in planning of The Westin Galleria & Westin Oaks Hotel Houston customer events, generating of reports for sales team and hotel associates. Prepared correspondence for potential and current clients such as contracts, resumes, banquet event orders and proposals. Prepared rooming lists for incoming group bookings, and serves as the liaison between Catering Manager and client. Greet and assist clients, answer incoming calls and communicate with other departments.

To assist the Service Express Manager with organizing, and coordinating daily activities for the Service Express Department for both the Westin Oaks & the Westin Galleria Hotels.Oversees the day to day operations of In Room Dining, the Command Center (PBX), Luggage Attendants, and Doormen for both towers. Ensuring staff supervision with deliveries of meals, amenities, hospitality orders, luggage delivery and pick - up, ensuring that multiple tasks are performed and are prepared and delivered consistent with departmental standards. Responsible for the development, coordination, preparation, and execution of training of the Service Express Department. Developed a new training program for new hires of the Command Center of Service Express.

• As an Assistant General Manager, overseeing the day-to-day operations of the hotel• In the absence of a General Manager due to maternity leave, vacation, or relocation would become the on-site General Manager • Responsible for increasing guest service scores from the 75% to 86% for the southern region