***Client Projects***• Fortune 500 Telecom Client - Business Readiness & Change Management Consultant. Represented Customer Care teams' considerations and requirements for reporting, analytics and legacy system data migration efforts during the merger & acquisition of a major market competitor.• Fortune 500 High-Tech Client - Enterprise Analytics Program Management & Executive Relations Consultant. Worked directly with Deloitte’s Principal and Managing Director of Analytics to develop executive-level presentations on release management and Agile sprint planning activities.• Fortune 500 High-Tech Client - Business Readiness & Process Management Consultant. Advised client on how to execute transforming their current-state architecture stack and business processes to transition their business model into a Flexible Consumption Model (FCM).• Portfolio of Fortune 500 Financial Services Clients - Robotics Process Automation (RPA) Process Analyst & Bot Deployment Lead. Managed many portions of the SDLC throughout the engagement, created bot end-user training, onboarding artifacts and crafted program-wide Change Management communications to support bot adoption.• Fortune 500 Telecom Client - Requirements & Process Management Consultant. Served as core member of the Business Definition & Readiness team by working closely with front and back office leads in defining business requirements and processing program-wide Change Requests (CRs).

• Coordinated a business ethics case competition for the Leeds School of Business• Developed and administered a marketing plan to recruit undergraduate student-teams• Surpassed 2014 student-team participation objective by nearly doubling the number of registered teams• Organized and maintained consistent communication with 40+ undergraduate Leeds case competitors • Created knowledge sharing documents for future interns

• Assisted students with Microsoft Excel technical difficulties• Taught 60+ students how to better understand basic and advanced Excel techniques, such as: filtering, sorting, pivot tables, and creating data dashboards

• Demonstrated self-starter by learning HTML and CSS to redesign globally accessed Project Manager intranet portal• Headed intern adoption strategy team in an enterprise social network implementation project• Tracked and manipulated Microsoft Lync 2013 pilot project data and created data visualization in Microsoft Excel• Aided in a systems upgrade initiative during a week-long business trip to Borger, TX• Presented my knowledge of the downstream oil and gas industry to Portfolio Managers, Project Managers, and Organizational Change Managers

• Facilitated two, weekly, hour-long discussion groups of 50+ students• Prepared weekly presentations on class lectures and readings• Graded 50 + student papers per assignment• Designed and administered 6 quizzes

• Held weekly office hours and served as a resource for class material• Graded 60+ student papers per assignment

• Built lasting clientele relationships and increased sales through good customer service and product knowledge• Exceeded company’s established sales goal 95% of the time during every work shift for my location