Geneva Munoz Email & Phone Number

Successfully applied for and maintained eligibility for Workforce Innovation and Opportunity Act funding, taking total number of approved states from 1 to 10 in 2023 Successfully completed state license renewals for 2022 and 2023 to ensure organization’s continued complianceResearch local, state and federal funding sources to provide recommendations for new products and drive exploration of new marketsDevelop repository of new and existing regulations that may impact the organization’s products and processes within company CRMProvide regular trainings and updates to ensure that company stakeholders are aware of regulatory requirements and compliance concernsAct as a liaison between the organization and state, local, federal, and international agencies to submit applications, annual renewals, third party audits and data requestsRecommend courses of remediation actions to help the company achieve the necessary levels of complianceMaintain all data in a state of readiness for audit by a regulatory agencies

Miami, Florida, United States

Manage and maintain student files in accordance with FERPA regulation.Meet with students to identify barriers to full participation in the curricular and co-curricular environments.Draft policy, website copy and social media content to further departmental goals.Maintain working knowledge of adaptive technology resources such as JAWS, Kurzweil 3000, Sonocent/Glean, and MAGic.Create and manage accessible programming such as the Gordon Institute and Disability event which connected more than 50 students with disabilities with CIA job recruiters. Provide regular training to university partners on topics such as universal design, disability sensitivity and building accessible programming.Collect and analyze data to support university metrics.Manage and support practicum students and interns to project completion.Manage partnerships with university stakeholders to ensure robust support of disability initiatives.Coordinate sign language interpreters and other supportive services.Create and manage veteran liaison program to bring disability services to service-connected students resulting in a 50% increase in service-connected students registering with our office.Collaborate with administrative staff on operations such as coordinating student appointments, test scheduling, and respond to general inquiries via phone, email, or in person.

Miami, Fl

Act as liaison between Florida International University and local 2 and 4 year educational institutions. Represent university at transfer college fairs, information sessions and monthly private visits. Assist transfer students with application, residency and transcript submission. Assist with website content, communication plan and marketing materials targeted toward transfer population. Work closely with academic departments to ensure appropriate flow of information to transfer student population. Collaborate with orientation, transfer and transition services and the registrars office on various projects. Participate in hiring committees to select and train new staff. Identify enrollment objectives and assist in creating strategic recruitment plan. Oversee Dual admission program for Miami Dade College, Broward College, Palm Beach College and Keys College. Oversee recruitment of FIU Dual Enrollment students.

Provide customer service for existing clients and media outlets, contact potential clients, prepare sales information, and assist in making presentations. Assist the President and Vice President of Communication in coordinating client activities, including social media postings, website updates and email campaigns. Write press releases and proposals. Provide support for significant corporate projects, such as the 5th Annual Student Competition, conducted by the Miami Coalition for the Homeless.

Work closely with management to maintain quality control and streamline departmental processes. Act as liaison between University and Students. Maintain constant contact with students via phone and e-mail to troubleshoot technical problems, monitor progress and provide customer service. Create degree plans to meet students’ specific educational needs and monitor activity to ensure appropriate criteria are met. Help students understand financial aid requirements and process. Responsible for various supervisory duties including staff and new hire training, statistical, data and progress reporting, and student evaluations.

Responsible for planning daily lessons, managing the classroom environment, teaching appreciate subject matter in accordance with State-mandated requirements, and instructing students in proper learning techniques. Participate in school functions and provide help to struggling students on a regular basis.

While assisting the marketing department at The Princeton Review, I was responsible for maintaining and organizing all student files, compiling prospect packs and mailings and inputting marketing data. I also regularly distributed marketing material, attended marketing events and proctored practice SAT exams.

Master Of Science - Ms, Higher Education/Higher Education Administration, 4.0 Gpa

Ba, English

Activities and Societies: Florida International University Honors CollegePresidential Scholarship recipient Legacy scholarship recipients.

Education record