Geneva Parks Email & Phone Number

Jacksonville, Fl, Us

United States

-Manage client fraud inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards- Develop and maintain client portfolio through regular calls and face to face interaction, as needed- Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools- Inform customer about problems (system failures, market issues) and provide regular resolution updates- Escalate customer feedback, processing delays and errors appropriately- Maintain knowledge of new market and regulatory requirements affecting client portfolio/base- Ensure adherence to all departmental standards and maintain control environment- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

New York, United States

- Researched, analyzed, and successfully provided solutions to the team's pain points that caused agents to underperform- Helped increase the company's subscribers by providing the support needed by the agents to efficiently and effectively perform their tasks- Increased company's subscribers by maintaining quality work through periodic quality checks on agents' work

As a business owner who provides consulting and services to small business providers, below are the tasks I do:- Interview, hire, and train agents for the company- Schedule staff- Learns and creates a knowledge hub for the company - Negotiates contracts and rates between agents and the hiring company- Payroll- Resolves conflicts within the team- Mentor team members contributing to their professional growth and development of the team members- Improves team efficiency and productivity

As the team's consultant, below are my responsibilities but not limited to:- Training and coaching agents- Resolving internal conflicts- Scheduling agents- Negotiating rates between the agents and the company- Improving team effeciency and productivity

Wisconsin, United States

- Won fraud and billing disputes on both PayPal and Stripe saving the company almost $5000 annually- Increased customer satisfaction by resolving product issues through refund or replacement whicheveris applicable.- Drove operational improvements which resulted in savings and improved profit margins.- Handled 30 tickets per hour to address customer inquiries and concerns.- Resolved most customers' problems, improved operations, and provided exceptional client support.- Worked with irate customers to understand their needs and provide exceptional service.- Developed team communications and information for general meetings.

- Investigated and resolved customer inquiries and complaints quickly. - Entered customer interaction details in Vi max CRM to track requests, document problems and recordsolutions offered.- Accurately enter data into the batch ticketing system using Cerberus.- Promoted available products and services to customers during service, account management, and order calls.- Answered live online chats to give quick answers and solve problems faster.- Helped thousands of customers every time by approaching conversations with a positive attitude andgoing the extra mile to achieve resolution.- Helped customers navigate the website to order Vi max products online for added convenience andaccess to larger inventory.- Recommended Vi max to customers, thoroughly explaining details.- Managed timely and effective replacement of damaged or missing products.

- Retained existing clients and developed [Number] new accounts by extending high-quality and efficient support service.- Enthusiastically participated in job-related training to enhance skills and extend expertise in our printer's technology.- Configured hardware, devices, and software to set up work stations for employees.- Assisted customers with product selection based on stated needs, proposed use, and budget.- Answered support calls within 5 seconds to minimize delays and subsequent abandoned calls.- Managed customers' expectations of support and technology functionality in order to provide a positive user experience.- Followed up with clients to verify optimal customer satisfaction following support engagement andproblem resolution.- Interacted with customers to provide and process information in response to inquiries, concerns, andrequests about products and services- Installed, modified and repaired software and hardware to resolve technical issues.- Analyzed hardware and software issues to identify troubleshooting methods needed for quickremediation.- Demonstrated professionalism and courtesy with customers while working to resolve complaints,problems or respond to questions

- Learned and maintained in-depth understanding of product information, providing knowledgeableresponses to diverse questions.- Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.- Educated customers about billing, payment processing and support policies and procedures.- Fielded customer questions regarding available merchandise, sales, current prices and upcomingcompany changes.- Supported customer needs by fielding diverse questions about issues such as available merchandise,current prices and upcoming company changes.- Improved sales abilities and product knowledge on continuous basis to provide optimal service andachieve quotas.- Described products and services to customers, thoroughly explaining details and care of merchandise.- Received multiple positive reviews acknowledging dedication to excellent customer service.- Promoted available products and services to customers during service, account management and order calls.- Investigated and resolved accounting, service and delivery concerns.- Assisted customers with selecting and customizing available items based on individual requirements.- Delivered exceptional customer service to every customer by leveraging extensive knowledge ofproducts and services and creating welcoming, positive experiences.- Assisted customers by listening closely, finding solutions to problems and making recommendationsbased on extensive product knowledge.- Educated customers on product and service details and information.

Masters, Risk Management In Supply Chain Management

Bachelor Of Management Accounting, Accounting And Business/Management