Geneva Talley Email & Phone Number

• Coordinated statistical data analysis, design, and information flow• Produced monthly [Type] reports using advanced Excel spreadsheet functions• Collected demographic and insurance information from patients• Verified insurance benefits, processed payments and issued receipts• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels

• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns• Compiled customer feedback and recommended service delivery improvements to management• Responded to employee questions and requests for information in timely and knowledgeable fashion

• Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management• Analyzed, interpreted and converted statistics into charts and graph reports to present research findings at meetings• Bed Assigning and planning to ensure proper allocation of patients