Genevieve Engels

Genevieve Engels Email and Phone Number

Project Manager @ Worldline Financial Services
Tubize, WAL, BE
Genevieve Engels's Location
Tubize, Walloon Region, Belgium, Belgium
Genevieve Engels's Contact Details

Genevieve Engels personal email

n/a
About Genevieve Engels

For more than 20 years, I have been a junction mainly between Sales, Operations, IT and Finance departments within IBM worldwide and Business Partners in order to ease the way of doing business and improve the customer satisfaction.Oscillating between advocacy, coordination and analysis, I am solution, results and client-oriented working remotely with agile tools.Net Promoter Score (NPS) Surveys is another string to my bow.

Genevieve Engels's Current Company Details
Worldline Financial Services

Worldline Financial Services

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Project Manager
Tubize, WAL, BE
Genevieve Engels Work Experience Details
  • Worldline Financial Services
    Project Manager
    Worldline Financial Services
    Tubize, Wal, Be
    View
  • Worldline Financial Services
    Project Manager
    Worldline Financial Services May 2022 - Present
    Brussels, Brussels Region, Belgium
    View
  • Ibm
    Business Partner Experience Advocate & Nps Survey Technical & Operations Coordinator
    Ibm 2019 - Jun 2021
    Brussels Area, Belgium
    BP (Business Partner) Experience Advocate • Identify and collect pain points/challenges raised by VAD (Value Added Distributors) and work across departments to achieve resolution and improve ease of doing business.• Align cross functional team collaboration to develop actions to address top pervasive themes from BP and VAD feedback.• IBM e-tools/platforms implementation at VAD, collect and report pain points and/or issues.Worldwide Net Promoter Score (NPS) BP Surveys Technical/Operations Coordinator• Manage tasks related to maintaining and develop the NPS BP surveys.• Respond to issues with survey triggers/volumes.• Maintain BP Survey Alert Owner and Escalation Owner file & BP survey universe coordinating with many international teams.• Assist Market Development and Insights (MD&I) in implementation of new Moment of Truth surveys.• NPS BP survey iteration manager.• Redesigned the NPS BP invitation process utilizing new ways of working such as Trello, Slack and Box.
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  • Ibm
    Business Partner Relationship Champion (Bprc)
    Ibm 2006 - 2019
    Brussels, Brussels Region, Belgium
    • Interface with Partners to support all brands, e-tools, processes and execution.• Ease relationship and doing business of Partners with IBMers in all aspects from order to invoices, from disputes to complaint management.• Identify and collect pain points/challenges raised by Value Added Distributors and work across departments to achieve resolution.Additional tasks:WW BP SaaS Backlog scorecard.Disputes & Engage Support EMEA coordinator.EMEA BPRC Partners e-tools focal and coordinator.Europe & CEEMEA BPRC scorecard, team room, operation & organization.Response Lead Initiative for European distributors.
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  • Ibm
    Order Entry & Backlog Management
    Ibm 1998 - 2006
    Brussels Region, Belgium
    Order entry & Backlog Management for national and European Business Partners.
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  • Exxon Chemical Licensing Llc
    Accounts Receivable Accountant
    Exxon Chemical Licensing Llc 1996 - 1998
    Brussels Region, Belgium
    View

Genevieve Engels Skills

Channel Partner Relations Teamwork Supply Chain Program Management Business Process Change Management

Genevieve Engels Education Details

  • Hec Saint-Louis
    Hec Saint-Louis
    Commercial And Financial Sciences
  • Institut Supérieur Economique D'Ixelles (Isec)
    Institut Supérieur Economique D'Ixelles (Isec)
    Marketing And Distribution

Frequently Asked Questions about Genevieve Engels

What company does Genevieve Engels work for?

Genevieve Engels works for Worldline Financial Services

What is Genevieve Engels's role at the current company?

Genevieve Engels's current role is Project Manager.

What is Genevieve Engels's email address?

Genevieve Engels's email address is ge****@****ibm.com

What schools did Genevieve Engels attend?

Genevieve Engels attended Hec Saint-Louis, Institut Supérieur Economique D'ixelles (Isec).

What skills is Genevieve Engels known for?

Genevieve Engels has skills like Channel Partner Relations, Teamwork, Supply Chain, Program Management, Business Process, Change Management.

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