Genevieve Engels Email and Phone Number
Genevieve Engels work email
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Genevieve Engels personal email
For more than 20 years, I have been a junction mainly between Sales, Operations, IT and Finance departments within IBM worldwide and Business Partners in order to ease the way of doing business and improve the customer satisfaction.Oscillating between advocacy, coordination and analysis, I am solution, results and client-oriented working remotely with agile tools.Net Promoter Score (NPS) Surveys is another string to my bow.
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Project ManagerWorldline Financial ServicesTubize, Wal, Be -
Project ManagerWorldline Financial Services May 2022 - PresentBrussels, Brussels Region, Belgium -
Business Partner Experience Advocate & Nps Survey Technical & Operations CoordinatorIbm 2019 - Jun 2021Brussels Area, BelgiumBP (Business Partner) Experience Advocate • Identify and collect pain points/challenges raised by VAD (Value Added Distributors) and work across departments to achieve resolution and improve ease of doing business.• Align cross functional team collaboration to develop actions to address top pervasive themes from BP and VAD feedback.• IBM e-tools/platforms implementation at VAD, collect and report pain points and/or issues.Worldwide Net Promoter Score (NPS) BP Surveys Technical/Operations Coordinator• Manage tasks related to maintaining and develop the NPS BP surveys.• Respond to issues with survey triggers/volumes.• Maintain BP Survey Alert Owner and Escalation Owner file & BP survey universe coordinating with many international teams.• Assist Market Development and Insights (MD&I) in implementation of new Moment of Truth surveys.• NPS BP survey iteration manager.• Redesigned the NPS BP invitation process utilizing new ways of working such as Trello, Slack and Box. -
Business Partner Relationship Champion (Bprc)Ibm 2006 - 2019Brussels, Brussels Region, Belgium• Interface with Partners to support all brands, e-tools, processes and execution.• Ease relationship and doing business of Partners with IBMers in all aspects from order to invoices, from disputes to complaint management.• Identify and collect pain points/challenges raised by Value Added Distributors and work across departments to achieve resolution.Additional tasks:WW BP SaaS Backlog scorecard.Disputes & Engage Support EMEA coordinator.EMEA BPRC Partners e-tools focal and coordinator.Europe & CEEMEA BPRC scorecard, team room, operation & organization.Response Lead Initiative for European distributors. -
Order Entry & Backlog ManagementIbm 1998 - 2006Brussels Region, BelgiumOrder entry & Backlog Management for national and European Business Partners. -
Accounts Receivable AccountantExxon Chemical Licensing Llc 1996 - 1998Brussels Region, Belgium
Genevieve Engels Skills
Genevieve Engels Education Details
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Hec Saint-LouisCommercial And Financial Sciences -
Institut Supérieur Economique D'Ixelles (Isec)Marketing And Distribution
Frequently Asked Questions about Genevieve Engels
What company does Genevieve Engels work for?
Genevieve Engels works for Worldline Financial Services
What is Genevieve Engels's role at the current company?
Genevieve Engels's current role is Project Manager.
What is Genevieve Engels's email address?
Genevieve Engels's email address is ge****@****ibm.com
What schools did Genevieve Engels attend?
Genevieve Engels attended Hec Saint-Louis, Institut Supérieur Economique D'ixelles (Isec).
What skills is Genevieve Engels known for?
Genevieve Engels has skills like Channel Partner Relations, Teamwork, Supply Chain, Program Management, Business Process, Change Management.
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Jenny Engels
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