Genevieve Ryan Email & Phone Number

Calgary, Alberta, Canada

Onboarding patients upon arrival, ensuring a positive experience, and introducing them to our services and their individual treatment plans. Executing patient calls and answering inquiries about appointments, confirmations, amendments, cancellations, and following up on prospective and returning patients.Invoicing patients and reconciling accounts receivables, creating insurance claims, and submitting pre-determinations to insurance. Managing patient data in Dolphin software management, ensuring the data is current and up to date, and being vigilant in finding new efficiencies in the procedure.Running monthly financial data reports, keeping online payments accurate and up to date, and following up on outstanding payments from patients. Processing referral letters and other patient correspondence upon receipt from their provider, managing and filing patient records and charts.Beta tested for the integration of MConsent web application and Dolphin practice management software, communicated with the developers of Mconsent to create a seamless integration process, helped find bugs/fixes, and initiated in-office training for the final product, showcasing and training staff on new features. Managed and executed the logistics of an office closure and move. Oversaw patient data transfer to the new office and provided weekly updates to a remote office manager and Doctor. Optimize the appointment schedule by ensuring the day is full, with limited gaps.

Remote

Engaged students virtually via webcam using total physical response, clear annunciation, and appropriate expression.Simplified English immersion curriculum instructions to beginning language learners and extended for advanced learners.Assessed students using documents, recorded classroom data and provided video and written feedback to parents. Politely and effectively communicated through various levels of language barriers.

Richmond Hill, Ontario, Canada

Provided a rich play-based program promoting the health, safety, nutrition and well-being of the children and supporting the needs of the individual child.Fostered the engagement and ongoing communication with parents regarding the program and their children through in-person communication and Storypark, an application focused to centralize communication with families.

Toronto, Ontario, Canada

Assisted the Executive Director with performing daily admin tasks and created future camp programming.Collaborated and assisted in developing event ideas to support the non-profit organization's programs and camps.Lead therapeutic recreational activities and games to improve camper’s self-esteem, conflict resolution skills, and peer interaction.Curated and implemented a personalized swimming program for campers.

Milton, Ontario, Canada

Assisted customers by answering complex and technical questions about products and services, both over the phone, email and in person.Provided customers with a complete solution to problems concerning the operation of products, and services, while actively working to support the achievement of annual targeted goals and objectives.Adapted quickly in a fast-paced environment, learning new technology and software, including; the point of sales system, order management and warehouse software.Managed onboarding and training of new staff in my department, as Team Lead, overseeing the processes of online orders and managing customer claims. Assisted the Product Process Manager with detecting and flagging inventory errors in the automated storage and retrieval system software (ASRS) aiding in loss prevention investigations.