A highly creative, lateral thinker, problem solver and Berlin native [DE|EN] who is passionate about transforming businesses, services, processes and products through service and experience design and who always sees new opportunities, even when others do not see them immediately:| Leading teams, projects and initiatives| Focusing strongly on transformation, discoveries and MVPs| Identifying opportunities to enhance the customer experience by gaining a deep understanding through research| Mastering workshop facilitation to bring stakeholders together and ideas to life | Creating journey maps and user flows for ecosystem interactions through digital and other channels| Utilizing customer journey mapping and service design blueprinting processes to develop insights about customer needs, expectations, pain points and opportunities| Designing elegant solutions that meet the strategic objectives of the work and deliver positive end user experiences across digital, in-person, and other channels| Utilizing human centered design methodology to drive iterative research, design, prototyping and testing activities| Developing profiles of various customer archetypes and personas to guide the evolution of experiences| Conducting user research activities to gain insights. For instance: Empathy interviews, usability testing, ethnographic observation, flow analysis