Company Director and Consultant in the Hospitality sector. Part owner of Neon Tiger, a bar/restaurant in the heart of Manchester. The site is currently closed after almost a year and is being converted into a wine shop (due to lease and licensing restrictions). ● Set up a new bar/restaurant from inception, design and delivery of concept, including the creation of kitchen, front of house, management and social marketing teams to support the creation and growth of the business● Set up and managed all business supplier relationships● Set and managed budget and all other key KPI’s● Led on the design of a new cocktails and food menu● Managed all staff as a HR function of the business.● Supported the creation of a new HR function a one of the Manchester’s largest hospitality businesses

Senior Program Leadership (PL) lead, responsible for the team managing and delivering all traditional insights research programmes at Kantar NYC● Designed and delivered a PL function for the management of all technology led clients on the East coast● Led the team responsible for the delivery of all the programmes sold by the NY office research team● Established, developed, and improved the team of PL project managers, growing the team and aligning roles and responsibilities more efficiently to foster the highest performance● Collaborated with leadership teams to guarantee adequate support for accounts, delivered by bringing together Norwalk and NY and East PL resources● Led and consistently delivered training of the PL skillset and project and panel design and delivery to project teams, ensuring excellent and smooth delivery of programmes to clients● Developed strong internal relationships, establishing, and nurturing the correct ways of working across departments● Established Optimisation pilots within the North America business to achieve greater optimisation in ‘Ways of Working’ and reduce loss-making work. ● Built a strong sense of community and partnership between all teams across the NY business

Group Account Director in leading digital insights company with access to a proprietary global community made up of over 26 million panellist influencers in 70 countries.● Led and managed the ‘Major UK and Ireland Sales Team’ of 3 Account Managers and 5 Account Executives based in London and Romania, jointly generating a sales target of £5 million annually. ● Grew the Healthcare business and client portfolio, building a credible offer to work and deliver to, and further developing existing relationships to increase levels of revenue, hitting 160% of revenue sales target in one year.● Implemented efficient and effective structure of the sales team to meet sector, growth, and product goals.• Mentored, coached, and supported the team members, helping them exceed their individual sales quotas through excellent client and lead generation management, negotiated partnership deals and seamless survey delivery.● Conducted quarterly territory reviews with individual sales staff and the UK Management Team to ensure objectives were met and assess team performance.● Analysed client account metrics including growth, average sale value, cross-sell potential, proposal values and conversion rates with plans per client to establish or confirm strategy for continuous growth ● Headed the largest global account and programme at Toluna, worth £1.8 million annually, supporting and steering the Project Management and Operations teams in the delivery of 145,000 60-minute interviews across 12 markets, with numerous 20-minute re-contacts on an annual basis. ● Built a Trusted Advisor relationship with the Dentsu Aegis CCS team for daily contact and escalation.● Ensured the financial health and success of the programme.● Successfully led the pitch for the retender of the above contracts each year.

Contracted to project manage a unique, very large and logistically complex customer satisfaction programme on behalf of UEFA for Repucom, now Nielsen Sport. ● Successfully delivered the programme, which encompassed a suite of various surveys using multiple methodologies including online and face to face interviewing in overseas football stadiums. ● Established and supervised all surveys from set up through to fieldwork and data cleaning to deliver high quality data, on time and to budget.● Led all key client and supplier contact for day-to-day operations.

Senior leader and member of the Leadership Team within the Delivery Division of the TNS UK business, a vertical of 160 individuals managing all research programmes for TNS/Kantar UK. ● Oversaw the successful merging of multiple delivery functions into single coherent delivery unit.● Led and developed a team of 45 people of various levels, a team jointly and wholly responsible for all client satisfaction programmes in the Tech/Telecoms, Finance, Transport, Travel and Tourism, and Service Measurement sectors for TNS UK, with a revenue of totalling more than £20m p.a. ● Drove client performance and preference for TNS UK by ensuring excellence in delivery, as well as client and project management by all members of the team.● Developed and increased employee satisfaction by supporting and aiding the career development of line reports and wider team whilst providing a supportive and collaborative environment to work in.● Significantly improved profitability on all projects through increased commercial awareness, accurate costings and strong client and project management skills demonstrated by all in the team.● Upskilled and successfully strengthened the client management expertise available across the team, through leading by example, setting expectations, highlighting and driving right working practices, and coaching and mentoring of individuals, improving on areas of development within team and ultimately using them to drive behaviour change across the division● Determined and refined best practices and roll out a set of guidelines for the management and co-ordination of best practice and optimisation processes across the Delivery division. ● Directly impacted large successful proposals and pitches as well as the set-up of large complex research programmes for high level clients, even turning around the commercial success of entire research sectors through the above.

Account Director for one of the top 3 largest accounts worth £6 million a year in revenue to the UK business• Led the TfL Account team, an executive team of 25 and dedicated Operations team of 10 operations managers and 100 interviewers through successful and effective team leadership and set the strategic direction of the account.• Built a Trusted Advisor relationship with senior stakeholders at TfL and ensured the current and future client needs were understood and met across the account.• Significantly improved and grew client satisfaction on the account by driving and influencing a collaborative and trusting working relationship with all relevant contacts at TfL.• Established and communicated Ways of Working across all TfL projects and entire TfL team, focussing specifically on client management and communication excellence, including the creation of performance metrics to ensure effective operational delivery.• Considerably increased the levels of profit through the team’s efficient management of the projects.• Ensured the TNS offer was appropriately developed for TfL and the wider transport market • Looked for and fully optimised new business opportunities for TfL providing TfL with our best TNS offer for their research needs.• Successfully retained current programmes and contracts due for tender, as well as increasing the portfolio of programmes run on the behalf of TfL.

Client Director responsible for the UNEX contract, TNS UK’s largest single account, valued at €7 million a year at the time. The scale of the survey included the participation of 63 countries, 4,000 panellists, and the creation of 500,000 test letters annually• Directed the delivery of the survey to IPC, the International Post Corporation, and the Postal Operators they represent. • Guaranteed the accuracy and integrity of the work we carried out and from which €2 billion worth of terminal dues payments were exchanged between the Postal Operators annually at all times

Associate Director helping the Account Director develop any new business for Research International’s End to End (E2E) offer, responsible for recognizing opportunities, generating requests for proposals, and successfully responding to those.

Contractor at Ipsos Mori Responsibilities included:• Being key client contact for my studies• Introducing processes that ensure the work was managed seamlessly, delivered on time and to the required standard • Managing communications across internal agency teams• Ensuring quality control, especially regarding communications and output quality

Contractor at SynovateResponsibilities included:• Being key client contact for my studies• Introducing processes that ensure the work was managed seamlessly, delivered on time and to the required standard • Managing communications across internal agency teams• Ensuring quality control, especially regarding communications and output quality

Various roles across various departments, progressing throughout the years