Genevieve Jackson Email & Phone Number

Invercargill, Southland, New Zealand

Invercargill, Southland, New Zealand

Amsterdam, North Holland, Netherlands

Supervisor for a team of business analysts within Global IT, staffing and supporting MOM/MES and SAP deployment projects across the Europe, Middle East & Africa (EMEA) region. Responsible for resourcing IT projects and initiatives; leading and mentoring the team in best practices and project methodologies; and, closely partnering with business leaders to define future focus areas for IT demand. Other areas of accountability include budget management, vendor engagement of 3rd party resources, and strategic planning for the future of the Operations & Supply Chain team in alignment with company goals and vision.

Amsterdam, North Holland, Netherlands

Business Analyst within Cargill’s Global IT, assisting with MOM/MES deployment projects across the Europe, Middle East & Africa (EMEA) region.▪ Workshop facilitation to explore and define end-to-end solutions between integrated MOM and SAP applications▪ Provision of application advice and issue resolution support throughout the Fit-Gap, SIT, UAT and go-live project phases▪ Provision of on-site support to end-users in deployments across Europe, including Turkey, Germany, Belgium, and the Netherlands.▪ Acting as OSC Business Demand Coordinator for GEOS and CASC business units: monthly presentations to IT leadership on the status of ongoing IT projects with respect to timelines and budgets. Coordination of follow-ups and escalations to foster a good relationship between the business and IT.

Perth, Australia

Four month contract role within Curtin University's Business Intelligence and Analysis team to assist with the completion of their Academic Portfolio project.▪ Creation of requirements documents detailing database change requests, the drivers behind them and the benefits that will be realised through their implementation.▪ Assemblage of fact and dimension table prototypes in SAS EG using SQL queries and filtering. Retrieval of data from various sources and the arrangement of it as per the requirements document to identify any data anomalies and uncover any overlooked business rules.▪ Information Map generation using SAS Information Map Studio: definition of the categories and measures used in each dataset to enable end users to identify and interpret what fields to use in their own report building▪ Creation of internal university staff wiki documentation to define fact and dimension table datasets; the business rules that apply, the categories and measures involved, and examples of how the data could be used to answer business questions▪ Execution of test queries on information map models to ensure expected outcomes returned▪ Collaboration with developers and other BI analysts to ensure quality solutions consistently delivered

Perth, Australia

▪Lead business analyst on a 15-month Microsoft Dynamics CRM 2016 project implementing a series of new functionality and enhancements. Responsible for: facilitation of elicitation workshops; scope definition; requirements definition; current state and to-be process mapping; user story definition; storyboard documentation; prototype demonstrations; UAT session coordination; provision of training to various stakeholder groups; and go-live implementation▪Regular exposure to new business processes and initiatives, including: ▪CBH Fertiliser business – lead BA on the implementation of external website; transition of fertiliser quote and order functionality into CRM Dynamics 2016; and, implementation of CBH Fertiliser truck booking solution ▪CTRM platform Eka: conducting interviews with end users to identify pain points and areas for enhancement; validating suggestions; prioritising; and then coordinating with international support staff for implementation. Assisting with analytics platform initiative to discover business use cases, and identify areas to improve efficiency and increase value returned to the business ▪Grower Rebates initiative: assigned to this project midway through to take over completion of storyboards for an external-facing user portal; mapping of requirements to functionality; and, creating detailed cross-business unit process mapping ▪IT application owner for SharePoint 2010, Sitecore, Microsoft Dynamics CRM 2016 and Eka applications▪Provision of 2nd level support for incidents raised by end users relating to CRM, SharePoint, Eka and Sitecore ▪Direct liaising with external vendors, including both onsite meetings to review incident backlogs, and weekly progress calls with support staff in India

Perth, Australia

▪Business Analyst on grain logistics project ‘Direct to Vessel’: determined end-to-end process from a Marketing & Trading perspective; gathered and documented requirements, and delivered end-user training for a ‘Customers to Target’ analysis tool. Recognised by General Manager for Marketing & Trading for contribution to this initiative.▪Regular facilitation of elicitation workshops, prototype demonstrations, UAT sessions, and training to various stakeholder groups▪End-to-end coordination of minor system change requests from inception with the business, coordination of system integration testing, taking to the CAB for approval, and being on-hand upon go-live to assist with any implementation issues▪Translation of business requirements to technical configuration▪Assemblage of business, technical and end-user documentation ▪IT application owner for SharePoint 2010, Sitecore, and Eka applications▪Provision of 2nd level support for incidents raised by end users relating to CRM, SharePoint, and Sitecore

Perth, Australia

▪Business Analyst on the Geocortex implementation project: implementing web GIS viewer Geocortex as a replacement for Dekho software going out of support. Responsible for requirements gathering; liaising with stakeholders; high level and detailed business requirements documentation; test case design; UAT coordination; user champion coordination; user training; and, eLearning module content development.▪Business Analyst for the DWMS Replacement Project: automating an outdated manual task generation and distribution system by integrating functionality into ArcFM. Responsible for requirements gathering, process mapping, gap analysis, feasibility assessments, delivering presentations to stakeholders, and ensuring the project continued to track towards a successful implementation.▪Team Leader for a group of contractors as part of the Switch Wire Removal project; the result of an electrical safety audit that required the removal of all switch wire assets from Western Power’s electrical connectivity model. Responsible for providing full training, acting as a point of contact, tracking performance and ensuring the accurate and efficient updating of data within a set 3 month timeframe.▪Using ArcMap and ArcFM suites to maintain Western Power’s connectivity model for a large electrical network