Genevieve Obi Email & Phone Number

Lagos State, Nigeria

• Work closely with stakeholders to define project requirements and objectives. • Lead the execution of projects, ensuring adherence to established timelines and quality standards. • Build and lead cross-functional project teams, fostering a collaborative and high-performance culture. • Provide guidance and support to team members, addressing challenges and ensuring a positive working environment. • Collaborate with development teams, product managers, and other stakeholders to drive successful project outcomes. • Proactively manage and resolve issues, minimizing impact on project timelines and deliverables • Implement risk management best practices to ensure project success. • Act as the primary point of contact for clients, providing regular updates on project status, milestones, and any potential issues. • Foster strong client relationships through effective communication and transparency.

• Delivering high-quality WordPress website design services to clients, creating visually appealing and user-friendly websites that align with their brand identity. • Implementing responsive design principles to ensure seamless browsing experience across devices.• Collaborating with clients to understand their specific requirements and translating them into effective website designs. • Conducting thorough research on industry trends and best practices to stay updated with the latest design and development techniques. • Managing social media accounts for clients, creating engaging content and optimizing posts for maximum reach and engagement. • Implementing email automation campaigns, utilizing platforms like Mailchimp and sendpluse, to nurture leads and maintain consistent communication with clients' audience. • Designing visually appealing email templates and writing compelling copy to improve open rates and click-through rates. • Tracking and analyzing campaign performance using analytics tools, making data-driven decisions to optimize email marketing strategies.

• Developed 15 visually engaging data visualization dashboards using Excel, PowerBI, and Tableau that provided critical insights to drive business decisions.• Utilized sales data analysis to identify and replicate positive behaviors, and provided actionable insights to support marketing campaigns, resulting in a 25% increase in customer engagement and a 15% increase in sales conversions.• Applied statistical analysis and data mining techniques to extract meaningful insights from complex data sets, resulting in streamlined business processes and improved decision-making.• Wrote efficient SQL queries to extract data from databases, ensuring data accuracy and completeness for effective analysis.• Expertly used Excel to clean and analyze data, resulting in enhanced data accuracy and improved data visualization.• Analyzed large volumes of transcribed customer interactions to evaluate existing processes and products, and recommended efficient and cost-effective solutions that supported business strategic initiatives, resulting in a 40% increase in customer satisfaction and retention.

Lkota Complex V.G.C

• Leveraged real estate websites, social media, and other online platforms to advertise properties, resulting in increased visibility and interest from prospective buyers and brokers.• Addressed the needs, concern, inquiries from various touchpoints and communicated the features benefit and values of the property to the client in a professional manner.• Built strong relationships through routine client visit that increased Net Promoter Score by 24%• Achieved a minimum retention rate of 95% for all assigned active businesses through proactive client engagement and effective working relationships with internal and external customers.• Identified opportunities to enhance client retention with a minimum 5% revenue growth rate.• Successfully closed over 10 bulk rental transactions thereby increasing enterprise revenue by 3%.

Ikota Complex V.G.C

• Resolved over 200 customer inquiries per week through phone and email communication channels, ensuring prompt issue resolution and maintaining high levels of customer satisfaction.• Developed and implemented efficient data reporting procedures, resulting in timely delivery of critical reports to management on a daily, weekly, monthly, annual, and ad-hoc basis.• Successfully resolved customer complaints and provided effective solutions within given time frames, resulting in improved customer retention rates and increased referrals.• Demonstrated professionalism and effective communication skills in handling incoming customer requests across various communication and support channels, including inbound and outbound calls, emails, social media platforms (Facebook, Instagram, WhatsApp), and website inquiries.• Recorded and processed an average of 50 client queries daily into the HubSpot CRM system, ensuring accurate and timely documentation of customer interactions and information.• Achieved a 30% improvement in client retention ratio, exceeding the company average, by maintaining positive relationships with clients and addressing their concerns and expectations in a timely and effective manner

Ikeja Lagos

• Secures advertisements from corporate organizations for the Union Newspaper• Meeting clients to discuss advertising needs• Participates in project initiatives • Negotiates and renews advertising contracts where applicable• Maintains close contact with customers and potential customers to ensure that the organization continue to meet customers request and gather information for future planning.

Bsc, Marketing

Activities and Societies: business adninistration association

Ssce

Activities and Societies: Music Societyl was in school choir