Responsible for income certification and compliance with Fair Housing, Tax Credit and housing agency requirements for leasing and re-leasing apartmentsMaintains property occupancy by effectively retaining residents and successfully marketing property to attract new residentsManages income and expenses to achieve operational budget; review and approve property expenses; authorizes expendituresAssumes all duties as listed below for Leasing Consultant

Assumes all responsibilities associated with the community in Property Manager and Area Manager's absenceCreates and proofreads all leasing documents to adhere to compliance and regulatory standardsProcesses move-ins and move outs according to standard housing procedureManages creation and completion of all community work orders working in tandem with maintenance supervisor and technicianAnswers all incoming calls, emails and electronic notifications by residents and future prospectsCreates, issues and tracks all tenant notifications and violations while following standard grievance procedures

Coached, inspired and led sales team to meet daily quotas as well as support fellow management team leadersResponsible for meeting key performance indicators as established by Corporate; participate in training to achieve KPIsProvided clients with exceptional customer experience to drive volume and handled customer service issues

Answered client inquiries and identified new business opportunities among new and existing customersStrategized and planned financial and accounting needs as well as legal, marketing and sales and customer service

Reconciled ledgers from financial systems and resolved discrepancies from all federal, state, private and Foundation accounts for the College of MedicineDeveloped strong and trusted advisor relationships with internal customers and contracted vendors

Provided post-award financial grants management to multiple engineering Principal Investigators by analyzing, approving and monitoring for allowed expenditures on federal, state, private and Foundation funded research projectsManaged budgetary functions which included forecasting, reconciling ledgers and preparing supporting reports

Generated territory analyses, completed bids, created marketing materials and coordinated new sales campaignsImplemented and managed various customer service and operational efficiency projects

Created sales presentations and collateral, completed bids/RFPs, coordinated internal meetings and external marketing exhibitions to maximize impact of sales and marketing teamsSupported the Sales Director in the management and supervision of the account executives and sales representativesALSO: Compliance Coordinator, Billing Data Specialist