Assists customers and partners in configuring and troubleshooting the entire Cisco Meraki product line including wireless access points, switches and security products. Works with Engineering, Product Management and Sales to identify and to resolve hardware and software bugs and to ensure customers can fully utilize Cisco Meraki products.

Diagnoses and resolves problems that clients and partners may encounter in using indeni to identify network and security devices before they result in downtime. Actively works with clients and partners to train them on indeni so that they can exploit the full potential of this unique and powerful predictive analysis tool.

Provides technical support to carriers, Internet Service Providers and enterprises in using Procera's PacketLogic solutions for policy enforcement for internet connected devices.

Provided technical support and excellent customer service for individuals and enterprises using EMC/RSA's Data Loss Prevention (DLP) suite of products.

Solving computer networking and security problems for Sunstream's clients. In addition to Cisco router, multi-layer switch and firewall expertise, I solve problems in Microsoft, Linux, and Apple Operating Systems.

Lead Firewall Engineer: Led a team of four performing all aspects of Cisco PIX, ASA, FWSM and IOS firewall policies, maintenance, hardware and software upgrades and change control. Managed Secure Computing Sidewinder firewalls including Application Defenses, Anti Virus and Anti Spam, and DNS Configuration and customization. Eliminated network outages and errors in router and firewall configurations for over three years by instituting a system of peer review and lab testing for all proposed configuration changes.