Geni Taylor Email and Phone Number

Clinical Operations Manager - Established and implemented operational objectives for newly created home care agency regarding policy and procedures, work flow and processes, geographic team alignments and work plans, and delegated assignments to subordinate managers. - Supervision of four geographical teams - including 6 supervisors, 4 schedulers and approximately 80 clinical interdisciplinary team members. - Mentorship, training, and ongoing development of… Show more Clinical Operations Manager - Established and implemented operational objectives for newly created home care agency regarding policy and procedures, work flow and processes, geographic team alignments and work plans, and delegated assignments to subordinate managers. - Supervision of four geographical teams - including 6 supervisors, 4 schedulers and approximately 80 clinical interdisciplinary team members. - Mentorship, training, and ongoing development of supervisors. - Ensured adherence to and resolution of quality improvement process for complaints/incidents as well as audited supervisors involvement with complaint resolution and documentation. - Educated staff on state and federal statutes governing home care services to meet requirements for licensure compliance. - Management all supervisors and schedulers including management of PTO, enforced accountability, execution of disciplinary action and completion of annual reviews. - Established and maintained maximum capacity of region for assigned service lines, by balancing staffing, growth, recruitment and retention. - Effective execution of new staff orientation, on-going training, and professional development of new and current staff.  Show less